My facebook account is temporarily blocked. I answered the questions to * challenges* p...

GetHuman-adefran's customer service issue with Facebook from September 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-adefran's own words
My facebook account is temporarily blocked. I answered the questions to * challenges* people I chatted with and posts that I made, I know three answers were absolutely correct on both, one on each, I wasn't sure of. Message came back "identity could not be confirmed" This is my account. I can confirm the year and the approx month it was established, my birthdate and email. Since email should be on record there, email me for proof if that is what you need. While I do appreciate the positive steps facebook takes to block hackers, I need this account re-opened a.s.a.p Can you help me please?? Thank you.
GetHuman-adefran did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-adefran
Sep 18th, 2018 - 6 mons ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-adefran started working on this issue
Sep 18th, 2018 8:01pm