Thank You for the Opportunity to Explain.**ISSUE: Verification of Momodou Bah who lives...

GetHuman-candoo's customer service issue with Facebook from September 2018

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The issue in GetHuman-candoo's own words
Help verify a Member of FaceBook who is having trouble with Facebook's verification process ... Thank You for the Opportunity to Explain.**ISSUE: Verification of Momodou Bah who lives in Brikama, The Gambia, West Africa. (He is an authentic person and credible member of Facebook).**Facebook is having an issue with a person I am Mentoring who is ** years old and lives in THE GAMBIA. **It is a Security Issue I think. Facebook has asked him to verify his photo… again?**I wish to explain it is very difficult for people who are poor and who live in The Gambia. The Gambia has NO Street Numbers and unless Facebook can deal with the Government issued citizen ID Card, it is difficult for people to constantly try and re-verify their ID with Facebook. **Secondly this also is the case with Amazon, AliBaba, ebay and other online resources that we in the West take for Granted.**I ask that Facebook look closely at the communication I have been having with Momodou Bah (Lama) , who is the person I am Mentoring on Facebook. I am teaching him html and basic web design so he might be able to earn a sustainable income, from within his local community. **I also give you his website that we are working on together. As you can see it is transparent. His website offers you insight to his situation, AND it reflects in part the goals we are setting in our process of developments.**Lama Momodou was an unbanked boy lost and desperate when I made friends with him and his family through Facebook. In his studies with me he is progressing. During the time I have known him we have worked with The Gambian GT Bank, The Australian Commonwealth Bank to get him a proper Bank account. We have also worked through the Gambian and Australia Post Office and DHL postal International Services. This has been to TEST the Gambian system, so his life may become improved as he learns how to a) reach-out and connect and b) learn how to put together a Web-page for his Start-up business plan. We have both gone numerous Security Checks within the above sectors.**I ask Facebook to please look closely at the boys communication with me and understand the stress we are going through with the exclusion he feels due to his present situation. He is not a refugee, he is a citizen with very poor resources who lives in Brikama, an over-crowded suburb, within the Gambia.**You will find in our communication his phone number, his Bank account number as well as many other details that I am sure can help you verify his ID and absolute situation.**Lastly - I appreciate that Facebook is taking care of Security in the best way it can, having so many users world-wide all needing to be screened… for obvious reasons. (Thank You).**I understand the complication and ask you to please look closely at this case as Lama supports five of his Mothers Children, it is still the Wet season in The Gambia and his House is crumbling and the ROOF is falling down. You can see this in his photo's AND on the Website.**Thank You Facebook. I do enjoy the Platform, and I hope you can Help Mr Momodou Bah ASP. **My name is Maria Altmann. I am a friend on Facebook. My webpage is: https:***My twitter is @TheMiacat **Please could you resolve the matter with Momodou Bah, so we can get on with the study we are sharing. He need our honest and authentic support.**Maria Altmann******@***.com**** Howitt St,*Kingston,*Canberra ****,*Australia*Mobile: **********
The difficulty of people from very poor nations in ID processes because the nation ID works differently then in the West. Many have no street numbers which make ID a nightmare online.
I want facebook to engage with this member in a constructive manner as quickly as possible. There are enough resources already between his own and my account that can support his Identity and authenticity.
I participate in community an have an active eye on world news
Twitter and Facebook. What else can I do. There is no constructive way to engage with Facebook other then through their Customer Service? Any Suggestions Please, would be welcome.
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Customer service issue
Reported by GetHuman-candoo
Sep 14th, 2018 - 4 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 139982 others
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Sep 14th, 2018 6:08am
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