Status: Someone hacked into my friends' Facebook account saying he won a grant and my n...

GetHuman1117051's customer service issue with Facebook from September 2018

8 views | 135390 similar | 0 following
Help with my Facebook issue
GetHuman1117051's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1117051 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1117051 can let us know if they help or not.
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The issue in GetHuman1117051's own words
Status: Someone hacked into my friends' Facebook account saying he won a grant and my name was on the UPS winner's list as well* I had to provide tax upfront for IRS. The payment had to be made through Walmart. I purchased **-$*** iTunes gift cards and they were stolen by this person. I can supply the codes as the agent he directed me to text made me scratch and send text photo of each gift card .Please call me so we can identify the thief who redeemed codes!! Walmart could stop this thief as he redeemed the ** gift codes via itunes. May I supply you with these codes??? This thief took **** dollars from me!**I researched the phone number online and this character has been complained about *,*** times already. He uses Walmart to complete his scam and claims that's how the IRS is paid.**The execs would want to know this is happening. You'll see I purchased these cards yesterday at the Walmart in Saddlebrook with my debit card.** I still have the receipt...and you can easily check that I wasn't the redeemer. Here are the codes. I also still have his number...and full text conversation along with the scratched card photos he requested.*It says online that this "agent" is located in South California and first impersonates your friend to get you to do it and then identifies himself from ***-***-**** Bobby Klein from the Empowerment Grant Support Program affiliated with Walmart. Money to retired and disabled persons*XVFHP*hd*v*f*pyz*xhkg*kw***rmlxgc*xjtzwc*jcpm*jmin*xdld*xtm*zjt**f**xfpdng*x**jx**jxnrdh* xcjpv*h**zfhqftx*xd**pry**p****cr*xh*fm*f**wj***m**xpfrcjn*pr**lktz*xm*lwv*tghtntgvy* xtxz*rfc*fct*wr**xz*nrl**n*lkrvdv*x*l*dt*kfq*cz*j**x**dyjrdgcf**yz**x*hvgxwmtngcw*vq

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Facebook

Customer service issue
Reported by GetHuman1117051
Sep 10th, 2018 - 3 years ago
Fixed
Seen by 8 customers so far
Similar issue to 135390 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1117051 started working on this issue
Sep 10th, 2018 2:37pm
GetHuman1117051 indicated the issue is not fixed yet.
Sep 10th, 2018 2:37pm