I had a Facebook account from a long time ago I got in a little bit of trouble and I we...

GetHuman1090608's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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The issue in GetHuman1090608's own words
I had a Facebook account from a long time ago I got in a little bit of trouble and I went away for several years when I came home I didn't have a phone anymore my Facebook page was inactive I tried to log back in and it wouldn't recognize my new phone number so I put my old phone number back in which I don't have that phone or that number anymore but I was able to log into Facebook with my password last night I decided to update my information so I tried to put my new phone number the phone that I have now number that I have now in as my new number so update my information so I took the old number or moved it will now it will says that Facebook believes that somebody has been trying to log into my account unauthorized so they locked my account and when I try to answer the security questions or recognize friends it would send a text message but not to my phone to my old number that I don't have anymore so I would never get the text message I don't have that number I just want to get back on my Facebook page I have a lot of pictures and a lot of stuff on there that I would like to recover if you could help me I sure would appreciate it thank you
GetHuman1090608 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1090608
Sep 4th, 2018 - 5 mons ago
I have an issue with Facebook too
Fixed
Seen by 11 customers so far
Similar issue to 127859 others
1 customer following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1090608 started working on this issue
Sep 4th, 2018 4:36pm
GetHuman1090608 indicated the issue is not fixed yet.
Sep 4th, 2018 5:40pm
GetHuman1090608 indicated the issue is not fixed yet.
Sep 4th, 2018 5:41pm
GetHuman1090608 indicated the issue is not fixed yet.
Sep 4th, 2018 5:47pm
GetHuman1090608 confirmed the issue is fixed. Hooray!
Sep 5th, 2018 5:41pm