I have a non profit charity to memorialize my daughter's name and help needy children...

GetHuman1088070's customer service issue with Facebook from September 2018

2 views | 127080 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman1088070's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1088070's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1088070 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1088070 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman1088070 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1088070's own words
I have a non profit charity to memorialize my daughter's name and help needy children. This is the *rd year we have raised money to help underprivileged children in the school where Kris worked. I used a facebook page to get the word out and a Paypal button for donations, I thought, to collect money. There were two pages. One was a practice page with facebook aweful graffics. I put the second page together myself and blogged it, keeping it active. The goal was set at $****. A big deal for us. Facebook latched on the the first page even changing the name of my charity from KRIS Foundation to Cawanua's Kris Foundation for Kids. They asked me to make a donation button but I didn't want them to be custodian of the money and I didn't. Friends who used credit cards were sent receipts that explained, (short version) that we were not sanctioned by the IRS and their money would go to another repository for such funds. My husband had read over the IRS's criteria for ***(*)(c) and thought we did not operate with enough money to make it necessary. Meanwhile, Facebook never said a word. They just kept collecting money through the donation link they make for themselves. I am such a fortunate person to have such good friends that both love me and loved my daughter. Now, I must tell them this awful thing has happened. I'm sure a company as large and important as Facebook has covered all of their legal bases. It may be legal but it ain't moral.

GetHuman1088070 did not yet indicate what Facebook should do to make this right.

How GetHuman1088070 fixed the problem

We are waiting for GetHuman1088070 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1088070 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1088070
Sep 4th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 127080 others
0 customers following this

Timeline

GetHuman1088070 started working on this issue
Sep 4th, 2018 1:44am

Moving? Compare and Schedule Free.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians