I have had an account since **** (the email I used when I created my Facebook was so ol...

GetHuman-caylach's customer service issue with Facebook from August 2018

8 views | 120758 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-caylach will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-caylach can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-caylach's own words
I have had an account since **** (the email I used when I created my Facebook was so old and inactive *****@***.com) I had lost my cell phone and when I tried to log into Facebook again on my new phone I couldn't. It said my password was incorrect, however it said I was using a former password.. so it registered that it was a correct password-i can give you my last * passwords if needed. Since I have made a new Facebook with a new email (*****@***.com) I would like to gain access to my original account and switch the email address on it to an updated active one. I have lost years of photos and Facebook memories ect. My full name is Cayla Christy but the name on my orginal account is currently Mcayla Martori (It had been Cayla Christy for the first ** years or so I had my facebook) I can send in photo ID or Whatever is needed to get my account back. Thanks!

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Customer service issue
Reported by GetHuman-caylach
Aug 29th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 120758 others
0 customers following this


GetHuman-caylach started working on this issue
Aug 29th, 2018 6:03am

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