I have had a Facebook account for several years now but I am unable to access it lately...

GetHuman1047165's customer service issue with Facebook from August 2018

7 views | 120019 similar | 0 following
Help with my Facebook issue
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GetHuman1047165's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1047165 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1047165 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1047165's own words
I have had a Facebook account for several years now but I am unable to access it lately. I keep getting asked to enter new passwords (reset my password). When I do, Facebook then goes to a screen that asks me to delete posts or messages I didn't create. I created the **** posts they list to delete but I don't want them deleted. Still, I went ahead and clicked on the option to "delete all." After hours of waiting, Facebook never finishes the deletions: it just stays hung up on deleting forever. They don't allow you to "skip" the deletions option. How can I get back on my account I've had for the past few years? I never had problems with this before.**My account is Facebook.com*mikefreze* (or mike.freze*). I am Mike (or Michael) Freze.

GetHuman1047165 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1047165
Aug 28th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 120019 others
0 customers following this

Timeline

GetHuman1047165 started working on this issue
Aug 28th, 2018 4:41pm

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