Facebook Customer Service Issues

Hello, I used to enjoy playing Dragon Ball Dokkan Battle but unfortunately lost the phone I played it on. I have a code to transfer my game data to a new device, but it requires my Facebook account, and I can't remember which email is linked to it. I typically use the same password for everything, so that part is not an issue. If there is a way to assist in retrieving the email associated with my Facebook account for the game, I would greatly appreciate it. Feel free to request any additional information via email. Thank you.

Hi, I'm Rashi Neb. I accidentally logged out of my Facebook account and now I can't remember the password. When I tried using "forhim," it said it was incorrect. I no longer have access to the email or phone number I used to create the account. I remember changing my password to "forhim" but Facebook says it was changed five months ago. My current phone number is [redacted]. When I try to log in using it, someone else's name comes up. My Facebook ID is [redacted] and the phone number ends with 28, which I don't recall. I am unable to access these to reset my password and I don't remember when I created the account.

I need assistance accessing my main account online. My phone is broken, making it impossible to log in. Although I have my previous email, I no longer have access to it. Facebook keeps sending information to this outdated email. Despite having the same phone number for years, I am unable to change the password as Facebook insists on sending details to the old email. I have lost access to my account for over a week now. Even the repair shop couldn't help me log in. My username is nursegoodbody@twc, and my past password was Bryton2012. I appreciate any help in resolving this issue. I can receive texts at [redacted] and can be reached via email at [redacted]

I am concerned about being blocked for 30 days. I regret using inappropriate language but find it unfair to be punished while others make offensive comments without consequences. I prefer blocking those I don't wish to interact with rather than reporting them. As a disabled senior, messaging is my main means of communication, including with my landlord. Being blocked from private messages impacts my ability to reach out to friends. The previous block, over a year ago, was also due to an anti-Trump post which I believe did not violate community standards. If that block was unjust, should this current one not be shorter too? I was once informed by a Facebook customer service representative that it was due to my anti-Trump content. I see others regularly posting similar content without repercussions. It would be helpful for me to understand why I have been specifically targeted in this instance when others engage in the same behavior without penalty. Thank you.

I have been blocked from posting content or using Messenger on Facebook. The reason given was unjust, as I was informed that I broke Facebook's "conduct policy" for using the term bigot. Despite my repeated attempts over three days, using Facebook's "Facebook Blocks error reporting" tool has not been fruitful. Whenever I complete the text field and hit "Submit," I receive a message saying, "We are unable to process your request, try again later."**I am extremely upset as there was no violation of Facebook's conduct policy on my part. Essentially, I have been unfairly blocked due to Facebook's own mistake, which has hindered my ability to contact significant connections. Since the "Blocked User" tool is ineffective, I resorted to Facebook's feedback tool, but my attempts to address this matter have been ignored.**I am hopeful that Facebook will rectify this situation promptly and fairly.

A person in Wollongong, Australia named Paul Jackson has taken photos from my Facebook page and modified them in a sexual manner with inappropriate comments on their own Facebook page. Additionally, they infiltrated my work Facebook page pretending to be in a relationship with me, even mentioning my son's name in their posts. I have reported this to the authorities, understanding they are busy. Can Facebook assist me in identifying this person's IP address or the location this account was created from? The fake account associated with this individual was removed from Facebook on July 15th. Thank you for your assistance.

My Facebook page, under the name SUBTERFUGE FILES, has been disabled due to name-related concerns. Despite emailing back and forth with your staff to explain the choice of name, I have not been able to resolve the issue. I selected this name due to a sensitive situation involving domestic violence, and it is crucial for my privacy and safety. While I understand the usual policy regarding names on accounts, I am in a unique circumstance and need to ensure my security. I would appreciate speaking with someone directly to find a solution rather than continuing the email correspondence. Please contact me at [redacted] to address this matter promptly before considering reclaiming the account under a different name.

I have been banned from Marketplace and I can't understand why as the items I posted were already on there. I have contacted Facebook for help multiple times through their contact form and email, but I keep receiving the same message back without any explanation as to what items caused the issue. This has been very frustrating as I've requested clarification about 10 times now. As a medically retired person living on benefits, selling items on Marketplace is important for my financial situation and well-being. Being blocked has a significant impact on me, especially since I use the money to take my 15-year-old son to the cinema. I urge Facebook to reconsider their decision, reinstate my access to Marketplace, and provide details on which items are not allowed. I eagerly await your response either here, via email at [redacted], or on my mobile at [redacted]9. Thank you, Mr. A. Wheatley

I have been attempting to seek assistance for a considerable amount of time, but it appears to be quite challenging. Some time ago, I mistakenly believed I had deleted an account a few years back. I updated the email and password for that account, but have since lost access to both. My intention was simply to delete the account, but it seems I didn't successfully do so. I would like to regain access to my old account in order to delete it properly after reviewing any unread messages. The email address provided is the one associated with my current Facebook account, which displays a somewhat blurry image of me smiling in a pool with a dark-skinned friend in the background. The account I am attempting to recover features a picture of my license, which may have several identical images to my current account, or enough for you to confirm my identity, along with numerous mutual friends. Please assist me in recovering my old account.

I received a friend request from a guy on Facebook, and we discovered we had mutual friends. We started chatting on Messenger and then switched to Hangouts. As we spoke, I began to suspect he wasn't being truthful. The situation escalated when he demanded money in exchange for not sharing some photos I had sent. I'm worried about what will happen if I deactivate my Facebook account - can he still post the photos? Alternatively, if I block him while keeping my account, will my friends and family still be able to see the images? I need urgent assistance with this.

I am encountering a request to confirm my identity upon logging in. The system indicates that the activity appears to be from an unfamiliar device or location prompting additional steps to verify who I am. I am presented with options to choose a security check and I am unable to identify photos of friends due to exceeding the hourly limit set. The system requests approval for the login from a previously used phone or computer. The logged activities indicate various devices used for access, such as mobile, Facebook for Android, and different browsers on Windows operating systems.

Hello, this is my ninth attempt to reach out to you regarding my Facebook account issue. With 2.5 billion users, I've patiently waited two weeks since my last complaint on 08/25/18. For over four months, I've been unable to access my Facebook account. Previously, I would enter my password and receive a six-digit code on my cell phone for the two-step verification. However, approximately four months ago, I stopped receiving this code on my cell phone: [redacted]. When prompted for the second-step verification, I receive the message: "Authentication required. You will get an SMS shortly with a login code to use for logging in." I've also submitted a photo of my driver's license to verify my identity as Japhet Lopez, but my issue remains unresolved despite sending multiple messages. Could you kindly assist me in regaining access to my Facebook account? Thank you, Japhet L.

There is a Facebook group created for betta breeders to connect and share knowledge. However, the admins are accused of deleting posts they don't agree with, engaging in harassment, and bullying members. This behavior goes against their own rules, leading to an unpleasant atmosphere in the group. Despite being popular, there are allegations of bullying in the group, which has affected many users' enjoyment of Facebook. The user requests assistance in addressing the situation and highlights that they have evidence of at least one incident. The group in question is "Betta Breeders United," and the user urges for action to be taken to address the reported issues of bullying and harassment within the group.

My Facebook account was hacked almost 2 months ago, and I have been trying unsuccessfully to regain access. I have followed all of Facebook's instructions, but now they have removed my phone number linked to the account. They claim I have a code to enter that I never set up. I am frustrated because I need to reaccess Facebook to retrieve photos of a recently deceased friend. Kindly assist me. Thank you.

I recently received a voicemail stating that my account was tampered with and I needed to contact [redacted] to prevent suspension. I was puzzled by Facebook calling me but decided to follow the instructions. The phone number led to a dead end. Unfortunately, I do not have the number that made the initial call. It is frustrating to have to email for help to enhance Facebook's security and reputation when a simple phone call would suffice. Facebook could consider setting up calls to gather information to track down these scammers efficiently.

A Facebook user named Allan Findley Cummins is reaching out to my friends and defaming me by claiming I stole £[redacted] from him during a move a few years ago. He's also accusing me of being a Gypsy and threatening to take me to court to retrieve his belongings. I had the unfortunate task of moving his items from a warehouse to an open, unlocked container in an auction yard where they were being sold. I am 64 years old, nearing retirement, with a spotless record and have never committed theft. Despite this, he continues to harass me, accusing me of theft and making threatening calls. It appears he may be dealing with some sort of mental health issue. How can I protect myself from these false allegations tarnishing my reputation?

I'm unable to access my six-digit security code as my account has been hacked. The password and passcode have been changed, and I fear Facebook may block me. I urgently need to reset my password and enhance my privacy settings due to a surge in friend requests, one of which ended in my account being compromised by a "friend." Recently, I fell victim to a scam where someone falsely claimed to be from Facebook and stated I won $500K in a Facebook lottery, using my phone number and email. Law enforcement has been unhelpful in monitoring or investigating the issue, so I'm concerned about further scams. Fortunately, they did not obtain sensitive information like my social security number or financial details. I'm feeling helpless and need to secure my account promptly.

Hello, this evening while having dinner, I unfortunately misplaced my phone and wallet. I had to use my mum's phone to call mine, but the person who found it let it ring without answering. I then checked Facebook and discovered that someone with my phone tried to close my account and open a new one. I never logged into Facebook from the app before, and upon doing so, found another profile present. I recall receiving a code text for Facebook a month ago but didn't think much of it then. I am concerned about my privacy and security, especially since I lost my wallet. I kindly request immediate deletion of the unauthorized account to prevent further access to my personal information. Your prompt assistance in resolving this matter would be greatly appreciated.

I'm facing an issue with accessing my Facebook account. Recently, I suspect it may have been compromised as I was bombarded with friend requests, some potentially from scammers. After blocking some users, I received a suspicious text message indicating I had won a lottery, which turned out to be a scam. I took precautions by contacting the police to ensure my financial information was secure. When I attempted to reset my password and enhance my account security, I was unable to do so due to incorrect login details. It seems like the hacker altered my account settings. I'm concerned about my account being suspended and feeling anxious about this situation. Despite reaching out to the FBI for assistance, I didn't receive the support I had hoped for. I refrained from sharing any sensitive personal information and would appreciate any guidance on how to regain control of my Facebook account.

I believe my Facebook account has been compromised. The hacker has changed my password, email, and phone number, making it impossible for me to access or secure my account. I am also receiving suspicious messages about winning a lottery. Any assistance in resetting my password and reclaiming my account would be greatly appreciated.