Facebook live video for a facebook page was recording and streaming live in landscape m...

GetHuman-wellner's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-wellner's own words
Facebook live video for a facebook page was recording and streaming live in landscape mode but after a few hours of being posted, the video plays with black bars on either side and most of what was recoded is no longer visible. I don't know why this particular video did this but previous landscape videos have not uploaded this way. **Video in question: *https:**www.facebook.com*****************videos******************
This is frustrating because the issue is not fixed yet its been listed as fixed.
I want to be able to see the whole video without it being cropped.
I have an issue with Facebook too
How GetHuman-wellner fixed the problem
We are waiting for GetHuman-wellner to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman-wellner
Aug 27th, 2018 - 3 mons ago
I have an issue with Facebook too
Fixed
Seen by 19 customers so far
Similar issue to 118501 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-wellner started working on this issue
Aug 27th 2:27pm
GetHuman-wellner indicated the issue is not fixed yet.
Aug 27th 3:27pm
GetHuman-wellner indicated the issue is not fixed yet.
Aug 27th 3:41pm
GetHuman-wellner indicated the issue is not fixed yet.
Aug 28th 3:29pm
GetHuman-wellner indicated the issue is not fixed yet.
Aug 28th 3:30pm