I have a caregiver who has written down all the wrong passwords to most of my accounts...

GetHuman-leanncr's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-leanncr will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-leanncr can let us know if they help or not.
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Before contacting them, items GetHuman-leanncr may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-leanncr's own words
I have a caregiver who has written down all the wrong passwords to most of my accounts like fb, google etc. She even created a google account on my computer. I do not know if it's her but I have been hacked. My friend let me know it showed I was on fb last night at ** ** and I was asleep. I found three IP addresses that are not mine. The problem is, she put my newest account ( i don't use the others) under my gmail and I'm having trouble getting emails from there. I need it to go to another email and change my password. Can you pleas help me. I am disabled and it would be easier if I had your phone number so I could talk to someone. I can't sit for long. Thank you. And do you find the addresses that hacked me. I will send them in this notation.****.**.**.*******.**.**.********.***.***.***

GetHuman-leanncr did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-leanncr
Aug 25th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 116542 others
0 customers following this


GetHuman-leanncr started working on this issue
Aug 25th, 2018 6:45pm

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