My Facebook account had been hijacked. It is now sending messages to my contacts to sca...

GetHuman-iwall's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-iwall's own words
My Facebook account had been hijacked. It is now sending messages to my contacts to scam money from them via PayPal.*I am getting very annoyed emails from friends and family saying that I am asking them to take money from someone using their PayPal account, as mine isn't working. They then have the money put in their account and forward the money to a bank account that they are given. The scammer then cancels the deposit, leaving my friends & family with a massive debt.*I have not used my Facebook account for a while. Now I can't get into it as it says I haven't got an account.*The email address I used was *****@***.com*Can you help please as this is very upsetting for all concerned.*Regards*Ian
GetHuman-iwall did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-iwall
Aug 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 116068 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-iwall started working on this issue
Aug 25th 9:06am
GetHuman-iwall indicated the issue is not fixed yet.
Aug 25th 10:29am
GetHuman-iwall indicated the issue is not fixed yet.
Aug 26th 12:49pm