My Facebook account had been hijacked. It is now sending messages to my contacts to sca...

GetHuman-iwall's customer service issue with Facebook from August 2018

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Help with my Facebook issue
GetHuman-iwall's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-iwall will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-iwall can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-iwall's own words
My Facebook account had been hijacked. It is now sending messages to my contacts to scam money from them via PayPal.*I am getting very annoyed emails from friends and family saying that I am asking them to take money from someone using their PayPal account, as mine isn't working. They then have the money put in their account and forward the money to a bank account that they are given. The scammer then cancels the deposit, leaving my friends & family with a massive debt.*I have not used my Facebook account for a while. Now I can't get into it as it says I haven't got an account.*The email address I used was *****@***.com*Can you help please as this is very upsetting for all concerned.*Regards*Ian

GetHuman-iwall did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-iwall
Aug 25th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 116068 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-iwall started working on this issue
Aug 25th, 2018 9:06am
GetHuman-iwall indicated the issue is not fixed yet.
Aug 25th, 2018 10:29am
GetHuman-iwall indicated the issue is not fixed yet.
Aug 26th, 2018 12:49pm

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