Dear Facebook,***My account that I deactivated * years ago was recently reactivated by...

GetHuman-djeanhar's customer service issue with Facebook from August 2018

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The issue in GetHuman-djeanhar's own words
Dear Facebook,***My account that I deactivated * years ago was recently reactivated by someone else! *This was discovered by my sister who noticed “I” was back on Facebook and advertising Ray Bans to boot.* I secured the account (luckily I remembered my old email address (*****@***.com). I then got an message that I had to upload a pic to verify it was me that was attempting to reactivate my account. I did upload a pic and got a a message that stated my account was locked until FB could verify my account. The problem is I no longer have that email address so if FB is sending me any emails for the verification process. My new email address is *****@***.com. *I am curious as to how my account was reactivated without my knowledge after * years with an email address that is no longer active? **Sincerely, **(Donna) Jean Harding****-***-**** ******@***.com

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Facebook

Customer service issue
Reported by GetHuman-djeanhar
Aug 24th, 2018 - 2 years ago
Fixed
Seen by 62 customers so far
Similar issue to 115063 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-djeanhar started working on this issue
Aug 24th, 2018 12:50pm
GetHuman-djeanhar indicated the issue is not fixed yet.
Aug 24th, 2018 5:36pm

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