I had to factory reset my phone, which logged me out of and deleted all apps. When I do...
GetHuman-mchiner's customer service issue with Facebook from August 2018
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Help with my Facebook issue
GetHuman-mchiner's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mchiner will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mchiner can let us know if they help or not.
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The issue in GetHuman-mchiner's own words
I had to factory reset my phone, which logged me out of and deleted all apps. When I downloaded Facebook again, it will not let me log in without a code that gets texted to my phone. Facebook has an old phone number of mine- (***-***-****). I have a new number, but when I try to use it, it logs me into a stranger's Facebook account. I assume we have the same phone number. Anyways, to add, my Facebook username is an email I can no longer access. (*****@***.com) so I literally have no way of getting into my account. Also, I've waited over ** hours to retry sending a code my number so I can try logging in again, but even after ** hours it still tells me to keep waiting and doesn't specify how long.
GetHuman-mchiner did not yet indicate what Facebook should do to make this right.
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GetHuman-mchiner indicated the issue is not fixed yet.
Aug 22nd, 2018 3:56am
GetHuman-mchiner indicated the issue is not fixed yet.
Aug 22nd, 2018 5:20am
GetHuman-mchiner indicated the issue is not fixed yet.
Aug 22nd, 2018 5:21am
GetHuman-mchiner indicated the issue is not fixed yet.
Aug 22nd, 2018 5:21am
GetHuman-mchiner indicated the issue is not fixed yet.
Aug 22nd, 2018 5:21am
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