I had to factory reset my phone, which logged me out of and deleted all apps. When I do...

GetHuman-mchiner's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-mchiner's own words
I had to factory reset my phone, which logged me out of and deleted all apps. When I downloaded Facebook again, it will not let me log in without a code that gets texted to my phone. Facebook has an old phone number of mine- (***-***-****). I have a new number, but when I try to use it, it logs me into a stranger's Facebook account. I assume we have the same phone number. Anyways, to add, my Facebook username is an email I can no longer access. (*****@***.com) so I literally have no way of getting into my account. Also, I've waited over ** hours to retry sending a code my number so I can try logging in again, but even after ** hours it still tells me to keep waiting and doesn't specify how long.
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Facebook

Customer service issue
Reported by GetHuman-mchiner
Aug 22nd, 2018 - 3 mons ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 112289 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-mchiner started working on this issue
Aug 22nd 3:55am
GetHuman-mchiner indicated the issue is not fixed yet.
Aug 22nd 3:56am
GetHuman-mchiner indicated the issue is not fixed yet.
Aug 22nd 5:20am
GetHuman-mchiner indicated the issue is not fixed yet.
Aug 22nd 5:21am
GetHuman-mchiner indicated the issue is not fixed yet.
Aug 22nd 5:21am
GetHuman-mchiner indicated the issue is not fixed yet.
Aug 22nd 5:21am