Someone tried to hack my account and then the hacker barged thru to my friends accounts...

GetHuman-appleisl's customer service issue with Facebook from August 2018

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GetHuman-appleisl's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-appleisl will want to follow the link below to head to their help center. We will check on GetHuman-appleisl later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-appleisl may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-appleisl's own words
Someone tried to hack my account and then the hacker barged thru to my friends accounts one of whom reported it to Facebook Then Facebook made my account disappear I have tried everything to re instate it uploaded photo Id filled out forms requested a code etc which I was too late using so not valid. Requested another code by SMS didn't happen. I have not set up email on my phone as I hate email too many to deal with. Want to be on Facebook as going on holiday soon what can I do. You can SMS to my phone or email on *****@***.com which I have access to thru my desktop computer. I am a senior person and find this all very poor customer service and frustrating regards Janine Stokes
GetHuman-appleisl did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-appleisl
Aug 22nd, 2018 - 5 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-appleisl started working on this issue
Aug 22nd, 2018 1:36am