My business partner and I were both on our Facebook business account. We were planning...

GetHuman-cousmana's customer service issue with Facebook from August 2018

19 views | 110253 similar | 0 following
Help with my Facebook issue
GetHuman-cousmana's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cousmana will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-cousmana can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-cousmana's own words
My business partner and I were both on our Facebook business account. We were planning to launch a social media campaign this morning, and now we can't. He was working on the Facebook page, and I was working in Ads manager. Facebook asked us to submit a picture, not telling us our account would temporarily be locked. We sent in a picture of a product being modeled, because it's a business account. I'm not going to post a picture of myself for my boutique's page. We need access immediately because we were supposed to launch an Ad today. If Facebook looks at the connected Instagram page, which they can because they own Instagram, they will see another modeled product as a profile picture, our business email, and our store's website. On our store, C O U S, is the picture of the modeled product we sent in. The modeled product, is a romper titled, "Backless Satin Rose Romper". We currently cannot use Facebook, which messes up our launch. We are broke college students. Please give us access to our account, we have been working on this store for a month.

GetHuman-cousmana did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-cousmana
Aug 20th, 2018 - 2 years ago
Fixed
Seen by 19 customers so far
Similar issue to 110253 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-cousmana started working on this issue
Aug 20th, 2018 12:18pm
GetHuman-cousmana indicated the issue is not fixed yet.
Aug 20th, 2018 6:58pm

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