My business partner and I were both on our Facebook business account. We were planning...

GetHuman-cousmana's customer service issue with Facebook from August 2018

31 views | 110253 similar | 0 following
Help with my Facebook issue
GetHuman-cousmana's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cousmana will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-cousmana can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-cousmana's own words
My business partner and I were both on our Facebook business account. We were planning to launch a social media campaign this morning, and now we can't. He was working on the Facebook page, and I was working in Ads manager. Facebook asked us to submit a picture, not telling us our account would temporarily be locked. We sent in a picture of a product being modeled, because it's a business account. I'm not going to post a picture of myself for my boutique's page. We need access immediately because we were supposed to launch an Ad today. If Facebook looks at the connected Instagram page, which they can because they own Instagram, they will see another modeled product as a profile picture, our business email, and our store's website. On our store, C O U S, is the picture of the modeled product we sent in. The modeled product, is a romper titled, "Backless Satin Rose Romper". We currently cannot use Facebook, which messes up our launch. We are broke college students. Please give us access to our account, we have been working on this store for a month.

GetHuman-cousmana did not yet indicate what Facebook should do to make this right.

How GetHuman-cousmana fixed the problem

We are waiting for GetHuman-cousmana to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-cousmana fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-cousmana
Aug 20th, 2018 - 5 years ago
Seen by 31 customers so far
Similar issue to 110253 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-cousmana started working on this issue
Aug 20th, 2018 12:18pm
GetHuman-cousmana indicated the issue is not fixed yet.
Aug 20th, 2018 6:58pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies