I need help accessing my Facebook account, please. I established my FB account approxi...

GetHuman-brntch's customer service issue with Facebook from August 2018

24 views | 106708 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-brntch will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-brntch can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-brntch's own words
I need help accessing my Facebook account, please. I established my FB account approximately ** years ago and used an email address that is unfortunately no longer valid. I also do not recall the password as my computer "remembered" it without me entering it. I still have access to my account via my smart phone but I need to be able to access my account on my new laptop as well as my old laptop which was recently updated and lost all its "remembered" passwords. PLEASE help me. I established my account with the email address: *****@***.com. My original password was brn*tch. I'd be happy to provide whatever information you deem necessary in order to once again be able to access my account on my laptop.

GetHuman-brntch did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-brntch
Aug 17th, 2018 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 106708 others
0 customers following this


GetHuman-brntch started working on this issue
Aug 17th, 2018 12:55am

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