I got a new phone and was asked to enter my Facebook password. I entered the wrong one...
GetHuman-sophieen's customer service issue with Facebook from August 2018
Help with my Facebook issue
GetHuman-sophieen's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sophieen will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sophieen can let us know if they help or not.
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The issue in GetHuman-sophieen's own words
I got a new phone and was asked to enter my Facebook password. I entered the wrong one a few times and got locked out. They sent codes to my friends, which I obtained in order to recover my account. I updated my email address in order to receive the recovery link after entering the codes. My email seemed to update successfully. After entering the codes, I was told I would receive an email with a link, and to click on it to finish the account recovery process. However, despite clicking and re-clicking the “re-send email” option, I never received a single email. I left it a week or so and nothing came through, so I filled in a form on Facebook’s support forum (or whatever it is). I submitted the form and never heard back. This was months ago. I have not been able to access either my Facebook profile or messages. I’m extremely displeased with Facebook’s lack of response. Please help?**Look forward to hearing from you.**Thanks,**Sophie Engel
GetHuman-sophieen did not yet indicate what Facebook should do to make this right.
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