I got a new phone and was asked to enter my Facebook password. I entered the wrong one...

GetHuman-sophieen's customer service issue with Facebook from August 2018

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The issue in GetHuman-sophieen's own words
I got a new phone and was asked to enter my Facebook password. I entered the wrong one a few times and got locked out. They sent codes to my friends, which I obtained in order to recover my account. I updated my email address in order to receive the recovery link after entering the codes. My email seemed to update successfully. After entering the codes, I was told I would receive an email with a link, and to click on it to finish the account recovery process. However, despite clicking and re-clicking the “re-send email” option, I never received a single email. I left it a week or so and nothing came through, so I filled in a form on Facebook’s support forum (or whatever it is). I submitted the form and never heard back. This was months ago. I have not been able to access either my Facebook profile or messages. I’m extremely displeased with Facebook’s lack of response. Please help?**Look forward to hearing from you.**Thanks,**Sophie Engel
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Facebook

Customer service issue
Reported by GetHuman-sophieen
Aug 15th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 104771 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-sophieen started working on this issue
Aug 15th, 2018 9:13am
GetHuman-sophieen indicated the issue is not fixed yet.
Aug 15th, 2018 11:23am
GetHuman-sophieen indicated the issue is not fixed yet.
Aug 15th, 2018 11:28am
GetHuman-sophieen indicated the issue is not fixed yet.
Aug 15th, 2018 11:30am
GetHuman-sophieen indicated the issue is not fixed yet.
Aug 15th, 2018 11:30am
GetHuman-sophieen indicated the issue is not fixed yet.
Aug 15th, 2018 7:13pm