I have lots of PERSONAL locked photo albums on my Facebook that has pictures of my mom...

GetHuman-cecilysu's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-cecilysu's own words
I have lots of PERSONAL locked photo albums on my Facebook that has pictures of my mom before she passed away and lots of portfolio photos for my photography schooling. I recently just busted my phone and I have no way of getting into Facebook due to not having access to my email or OLD phone number. I'm getting very aggravated that you have caused me to loose my photos just because I don't have access to those. I NEED BACK INTO MY DAMM ACCOUNT. HOW DO I GET INTO IT.
GetHuman-cecilysu did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-cecilysu
Aug 9th, 2018 - 7 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 98269 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-cecilysu started working on this issue
Aug 9th, 2018 5:17am
GetHuman-cecilysu indicated the issue is not fixed yet.
Aug 9th, 2018 6:30am
GetHuman-cecilysu indicated the issue is not fixed yet.
Aug 9th, 2018 6:30am
GetHuman-cecilysu indicated the issue is not fixed yet.
Aug 10th, 2018 4:42pm