Hi*I’m emailing you because as far as I’m aware you are over Instagram as well as Faceb...

GetHuman926857's customer service issue with Facebook from July 2018

10 views | 86625 similar | 0 following
Help with my Facebook issue
GetHuman926857's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman926857 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman926857 can let us know if they help or not.
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The issue in GetHuman926857's own words
Hi*I’m emailing you because as far as I’m aware you are over Instagram as well as Facebook and I’m having an issue with Instagram that isn’t be resolved, I’ve tried emailing and it’s not working. My account tasha***** has been hacked and they have changed the email address of the account and therefore I cannot change the password. Is there any way you can help me restore the account, the only way instagram was able to do that for me was for me to send them a picture of me with a four number code and I honestly don’t feel comfortable doing that. Is there any other way I can get my account back please? I just don’t want someone having my Instagram account considering I have pictures of my niece and that on it and my family members.

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Facebook

Customer service issue
Reported by GetHuman926857
Jul 28th, 2018 - 3 years ago
Fixed
Seen by 10 customers so far
Similar issue to 86625 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman926857 started working on this issue
Jul 28th, 2018 11:45pm
GetHuman926857 indicated the issue is not fixed yet.
Jul 30th, 2018 10:26am
GetHuman926857 indicated the issue is not fixed yet.
Jul 30th, 2018 1:44pm