I changed my password and somehow I guess I did it wrong. I (Judy Hughes) can't get int...

GetHuman926785's customer service issue with Facebook from July 2018

Help with my Facebook issue
The issue in GetHuman926785's own words
I changed my password and somehow I guess I did it wrong. I (Judy Hughes) can't get into my account. I have sent in my license to you and I am waiting for a * code to get back in. My old email with insight bb I guess is still on file, I no longer have this. I need you to send me the code by Time Warner Cable email. I sent you a message using the way that I have ask people to make sure it is me. I used my first name, my maden name and my married name and I guess I should have just used (Judy Hughes) I work for Warrick County School Corp my picture that is on file is of me probly ** years ago. Please help me to recover my password so that I can log back in and get it changed so I can again get into one of the groups that I use which is and embroidery group. Thank you so much for your help, sorry that I have given you such a problem.
GetHuman926785 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman926785 fixed the problem
Thank you for your help, after many emails with your help, I finally had them to send me the code to my cell phone and what they sent was a way to change my password, I had to keep adding even when it said it was strong, I had to continue until I saw the secure simble beside the password that I chose.
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Facebook

Customer service issue
Reported by GetHuman926785
Jul 28th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
GetHuman926785 shared how to fix
Seen by 5 customers so far
Similar issue to 86602 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman926785 started working on this issue
Jul 28th, 2018 11:15pm
GetHuman926785 indicated the issue is not fixed yet.
Jul 29th, 2018 12:56am
GetHuman926785 confirmed the issue is fixed. Hooray!
Jul 30th, 2018 7:40pm
GetHuman926785 confirmed the issue is fixed. Hooray!
Aug 2nd, 2018 12:12am