I received a notification someone accessed my account and I was prompted to change my a...

GetHuman913005's customer service issue with Facebook from July 2018

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The issue in GetHuman913005's own words
I received a notification someone accessed my account and I was prompted to change my account through the app so I did it signed me out I tried forgot password then I received a pin to add then it said it will send me a sms text which I haven't received on my phone. I did this process ** times I got locked out. also I could retrieve my fb account through my phone number. the last few time I tried the email with the code was the same.*******then a screen popped up:*"resend failed"* the operation couldn't be completed. (FBAPIErrorDo-main error **.)*I have a photo if the screen!* I also tried to change the pw on my phone for my fb account. again I changed the pw I received the email with the code after entering the code a screen pops up saying a sms txt sent to your phone and enter the pin. I never received the smstxt to my phone. please get this resolved fast. oh and I can't use my messenger as well. **thank you *Domenica cucuzza mousa
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Facebook

Customer service issue
Reported by GetHuman913005
Jul 27th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 85801 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman913005 started working on this issue
Jul 27th, 2018 11:41pm
GetHuman913005 indicated the issue is not fixed yet.
Jul 27th, 2018 11:41pm