My Facebook was hacked so I went to change the password. After I change the password it...

GetHuman-judygon's customer service issue with Facebook from July 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-judygon's own words
My Facebook was hacked so I went to change the password. After I change the password it prompted me to log out and all other devices. So I chose to do so. It log me out of my phone. I tried to log back in and it said that I needed further verification and that it would send me a text. I do not have my phone number connected to my Facebook for things like the fact that people can hack your Facebook. I also try to have it send me an email. I'm not receiving any emails from Facebook on my account connect it to my Facebook. I also sent a picture ID and never heard back anything about that. I just want to be able to log back in. I am selling some items through Facebook and need to figure out if people are contacting me about them. I would like you to email me at my new email address. I set up a false account that I have done nothing with through my new email to try to see if all of my information was truly private. But I would like to see if I can have everything switched over from my old Facebook to the new email so I don't have any further issues with receiving emails from you.
GetHuman-judygon did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-judygon
Jul 26th, 2018 - 10 mons ago
I have an issue with Facebook too
Seen by 5 customers so far
Similar issue to 84102 others
1 customer following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-judygon started working on this issue
Jul 26th, 2018 1:45pm
GetHuman-judygon confirmed the issue is fixed. Hooray!
Jul 26th, 2018 1:46pm