I cannot get into my account!!!!

GetHuman-tnietert's customer service issue with Facebook from July 2018

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1 following
Help with my Facebook issue
GetHuman-tnietert's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tnietert will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tnietert can let us know if they help or not.
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The issue in GetHuman-tnietert's own words
My Facebook account said my session expired and I needed to log back in. Now, I cannot get logged in. ... My Facebook account was hacked. It (someone) was sending videos to my Facebook friends. It was not me. Two days ago I received a video on Messenger from one of my Facebook friends that I opened. He did not send the video, hewas hacked...was that the cause? *Now I cannot get into Facebook. I changed my password multiple times, I was sent a code, then I get to the screen where I need to use the "code generator" to get an authenticity code. I cannot get to the Facebook App on any device to set-up the code generator, therefore, I cannot acquire a code. No matter what i have tried, it does not work. *I checked with Facebook friends, my account is still visible to them however, I cannot get to it. *HELP, help, help.......*I would like to regain access to my account.
I am always on Facebook. I use this as my news source and my social connection.
Help me log in.....my account is still visible by my friends and family, I just cannot log in even when I change my password. I AM TRAMATIZED!
I have been using Facebook since it started!
Contacting you, calling a number we found that does not have a human. I need a human!
I have an issue with Facebook too
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Facebook

Facebook
Customer service issue
Reported by GetHuman-tnietert
Jul 13th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 87 customers so far
Similar issue to 72294 others
1 customer following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-tnietert started working on this issue
Jul 13th, 2018 7:08pm
GetHuman-tnietert indicated the issue is not fixed yet.
Jul 15th, 2018 10:55am
GetHuman-tnietert indicated the issue is not fixed yet.
Jul 15th, 2018 10:56am
GetHuman-tnietert indicated the issue is not fixed yet.
Jul 15th, 2018 1:37pm
GetHuman-tnietert indicated the issue is not fixed yet.
Jul 16th, 2018 1:20pm
GetHuman-tnietert indicated the issue is not fixed yet.
Jul 16th, 2018 9:29pm
GetHuman-tnietert indicated the issue is not fixed yet.
Jul 16th, 2018 9:34pm
GetHuman-tnietert indicated the issue is not fixed yet.
Jul 16th, 2018 9:34pm
GetHuman-tnietert indicated the issue is not fixed yet.
Jul 17th, 2018 12:51pm