Dear Facebook,****There is a fake*impersonated facebook account that has been created i...

GetHuman-taraeth's customer service issue with Facebook from July 2018

69428 similar
2 following
Help with my Facebook issue
First: share to improve GetHuman-taraeth's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-taraeth's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-taraeth will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-taraeth can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-taraeth may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-taraeth's own words
Dear Facebook,****There is a fake*impersonated facebook account that has been created in my name, 'Tara Goodall', it seems to be deactivated or it has blocked me and other people I know. It is using my previous profile picture OF MINE and I believe it is my ex-fiance impersonating me to create fake messages between myself and his more recent ex. I did not send these messages and the account created on what seems to be the **th May **** is NOT my account. Can you please provide me with the details of this fake * impersonated account immediately as well as the email it was created with. It is high priority and urgent, my ex and I are going through family and DV court and i feel he has created the fake account and messages impersonating me to further his case using faked information. Some of the messages have a picture of what seems to be my profile picture and other dont show the profile picture at all. The account he created in my name may be deactivated and invisible from view, though it is under my name created on **th May **** with my old profile picture, me with blonde hair. Can you please locate it and let me know. Again it is NOT my true account but a fake*impersonated account and it is urgent i recieve the details of who created the account and the email they used.**The only account of Tara Goodall with blonde hair using my old profile picture is with my email address* *****@***.com.*and an old facebook with me with brunette hair and an email address for that one is *****@***.com**Though the fake and impersonated acount my ex has created using my name and previous profile picture IS NOT ME and i need to know the details of that account.****Kind regards,***Tara
GetHuman-taraeth did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-taraeth fixed the problem
We are waiting for GetHuman-taraeth to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-taraeth fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-taraeth
Jul 11th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 46 customers so far
Similar issue to 69428 others
2 customers following this
Follow this issue to see how it gets fixed
GetHuman-taraeth started working on this issue
Jul 11th, 2018 7:18am