Dear Facebook,****There is a fake*impersonated facebook account that has been created i...

GetHuman-taraeth's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-taraeth will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-taraeth can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-taraeth's own words
Dear Facebook,****There is a fake*impersonated facebook account that has been created in my name, 'Tara Goodall', it seems to be deactivated or it has blocked me and other people I know. It is using my previous profile picture OF MINE and I believe it is my ex-fiance impersonating me to create fake messages between myself and his more recent ex. I did not send these messages and the account created on what seems to be the **th May **** is NOT my account. Can you please provide me with the details of this fake * impersonated account immediately as well as the email it was created with. It is high priority and urgent, my ex and I are going through family and DV court and i feel he has created the fake account and messages impersonating me to further his case using faked information. Some of the messages have a picture of what seems to be my profile picture and other dont show the profile picture at all. The account he created in my name may be deactivated and invisible from view, though it is under my name created on **th May **** with my old profile picture, me with blonde hair. Can you please locate it and let me know. Again it is NOT my true account but a fake*impersonated account and it is urgent i recieve the details of who created the account and the email they used.**The only account of Tara Goodall with blonde hair using my old profile picture is with my email address* *****@***.com.*and an old facebook with me with brunette hair and an email address for that one is *****@***.com**Though the fake and impersonated acount my ex has created using my name and previous profile picture IS NOT ME and i need to know the details of that account.****Kind regards,***Tara

GetHuman-taraeth did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-taraeth
Jul 11th, 2018 - 2 years ago
Not resolved
Seen by 54 customers so far
Similar issue to 69428 others
2 customers following this

Timeline

GetHuman-taraeth started working on this issue
Jul 11th, 2018 7:18am

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