i received an email this morning saying ‘welcome back to facebook,’ however, to my know...

GetHuman-xxkier's customer service issue with Facebook from July 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-xxkier will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-xxkier can let us know if they help or not.
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The issue in GetHuman-xxkier's own words
i received an email this morning saying ‘welcome back to facebook,’ however, to my knowledge, i have no facebook account under this email, and thought maybe it was a virus or something. so i decided to try signing in to see what would happen, entered the email, and chose the ‘forgot your password’ option. i got a code sent to my email and was able to reset it and get into the account to find out that the person who signed in an hour ago was somewhere in Quebec, which is neither where i am from or live. the only friend that this account has is my real account, which i do not remember ever having accepted. apparently this account is from ****, and i truly do not remember creating it, but it has all of my real info on it. stuff that isn’t even on my actual facebook. even if i did create this account and have zero memory of it, that still does not explain how someone in quebec signed into it. so, i’m just looking for info on the creation of this account, and as to who signed into it today. would be greatly appreciated, thanks

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Customer service issue
Reported by GetHuman-xxkier
Jul 10th, 2018 - 5 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 68924 others
0 customers following this


GetHuman-xxkier started working on this issue
Jul 10th, 2018 6:35pm

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