Facebook Customer Service Issues

I tried to share links from our website on Facebook, update profiles, like, comment, follow accounts, and post with captions. However, our website bombtress.com got blocked on Facebook and Instagram. We unknowingly violated their guidelines and are unsure which content caused the issue. We want to use these platforms normally without any issues. We haven't used any spam-generating apps and our social media growth is organic. Our content focuses on hair and beauty, and we're disappointed to be locked out of our accounts. Our Facebook fan page is bombtress, and Instagram handle is also bombtress. Your help and guidance on what needs to be adjusted would be greatly appreciated. Thank you.

I am Timothy C. N., and I've forgotten my password for my account on July 7th around 4 p.m. to 5 p.m. I tried to use instant messenger to send pictures to my friends, but my account got shut down. Despite trying the code sent to me through the help system over 20 times, it wouldn't work. I've had the same phone number since [redacted]. I need my account reinstated as it's my only way to contact friends without cell phones. Please contact me via email or text using my Gmail account, Moparmaniac392@gmail. Thank you.

My account was hacked over the past weekend. I created a new account and began adding back my friends. Everything was going well until last night when Facebook asked me to verify my identity by downloading a picture of myself. They stated that they needed to review the photo before granting me access to my account. I am feeling very upset because my account was hacked initially, and now I am unable to access it. I hope the person who hacked my account is caught and faces consequences. My name is Phillip Ryan Griffin. You can reach me at [redacted] or [redacted]. My email is [redacted]. My address is [redacted] King William Rd, King William VA [redacted]. I can provide my driver's license and any additional information or documentation needed to resolve this matter.

The Facebook app and Messenger are not working on any of my devices. On June 29th, the Facebook app froze on both my phone and iPad, and I was logged out. Since then, I've been unable to log back in. The first message I received said my session timed out. The following message requested an SMS for verification, but I have not received any codes despite waiting. I have Adam G. Price, Ryan S., and Fernando M. as trusted contacts for help when this gets fixed. I've provided photos of my jacket and cane for identity verification. I apologize for any frustration but hope you understand my situation. The Help Center policies sometimes feel harsh, and given my past experiences, this is very distressing for me. Please consider adding a live chat feature for better support. I have tried to provide clear photos, but the lighting is not ideal. I have sent various photos of my ID, jacket, and cane as requested. I'm unsure what more Facebook needs. If anyone has direct contacts at Facebook, I would appreciate help in quickly resolving these ongoing issues.

Hello Instagram Team, I am reaching out because my account (@gowithdennis) was recently disabled for a "violation of the terms of use." I solely share my experiences as a Brazilian-American, so I am uncertain what led to this violation as I am always mindful to comply with all guidelines and post for my followers' enjoyment. I kindly ask for your assistance in restoring my account and providing clarification on the specific issue that caused its removal. Being a social media influencer, it is of utmost importance to me to adhere to the rules and I would like to rectify any mistakes to prevent future occurrences. Your support in reinstating my account would be greatly appreciated. Currently, I have 37 thousand followers on Youtube under the same username and 28 thousand on Facebook, with a strong focus on nurturing my Instagram presence. I look forward to your guidance. Thank you for your assistance. Best regards, Dennis

To Whom It May Concern, I have been experiencing a frustrating issue for two weeks now. I am unable to access my account as it seems to require a mobile phone, which I do not have. Even after submitting my information multiple times and receiving various codes in response, I am unable to proceed as the system keeps prompting me to enter a mobile phone number. I am seeking alternative methods to access my account without the need for a mobile phone number. Your prompt attention to this matter would be highly appreciated. Best regards, John M. Calgary, Alberta Email: [redacted] Password: MM@@jj22 (recently changed from Surka15)

I reported a problem today, indicating it was resolved, but it is not. Someone named Sean Yg Scaff is using my profile pictures on their Facebook accounts: https:**www.facebook.com*TheKingMf** & https:**www.facebook.com*al.loyalty.*. He has taken my personal photos and altered them. One account displays a distorted image of me, while the second account features my dogs. Sean continues to harass me, using derogatory language. I have been dealing with this harassment for years despite my efforts to secure my pictures. Please assist me in having these accounts banned. I have invested a significant amount, over $25,[redacted], in Facebook games over the past two years.

I am facing a significant problem with Facebook as my account has been disabled multiple times. Each time I try to create a new account, it gets closed again. I had a business page on Facebook through which I was conducting transactions and now I fear I have lost money as I can no longer reach my clients. This has affected my business, especially a deal with a client from Belgium who was supposed to meet me in Greece for property and land sales. I feel isolated from my local clients as well, missing out on potential work opportunities. Despite sending the requested photo three times, there has been no response from Facebook and I am unable to access Messenger to communicate with my family. I am at a loss and feeling extremely frustrated.

I recently posted some photos on my Facebook timeline. A friend involved in the pictures informed me that someone who has been harassing her left offensive comments on the post. She requested I remove the comments and prevent further ones from him. Since the comments were in Polish, a language I don't understand, I attempted to follow online instructions to block the individual and delete the comments. However, I encountered an issue when I couldn't remove his comments even after blocking him. Upon unblocking and trying to block him again, I was informed of a 48-hour waiting period. I suspect he may have set his comments in a way that prevents removal. Can someone advise me on how to successfully delete these comments and block this individual? Thank you for your help.

I am experiencing difficulties with the Facebook app and Messenger across my devices. On June 29th, I encountered issues where the app froze on both my phone and iPad, causing me to be logged out. Since then, I have been unable to successfully log in due to receiving messages that my session has timed out or that I should await an SMS with a login code, which I never receive. I have designated Adam G Price, Ryan Sperling, and Fernando Medina as trusted contacts to assist me with accessing my account once this problem is resolved. I have provided authentication materials, including photos of the jacket and cane from my profile picture, to prove my identity. I am facing challenges in providing screenshots as I am not accustomed to this process, but I am making an effort to learn. I suggested the inclusion of a live chat feature for easier problem resolution in the future. I have submitted more ID screenshots as requested, but the issue remains unresolved, preventing me from connecting with my friends for almost a week. I am hopeful for a prompt resolution by Facebook's support team.

I am facing threats, harassment, and false accusations from individuals claiming I am selling an unreleased CD by Cherie Currie. I have reported this identity theft to the label company, who are investigating the situation. I urgently need help removing these harmful posts that accuse me of slander and defamation. There is even a fake Facebook account using my name and photo, which I believe may still be active. Please remove any posts by Sharee Carri and Cherie Currie that mention me, Donnie Hall, without my consent. Cherie Currie has shared these accusations on her personal Facebook and on her official page, along with someone named GD Johnson. I am deeply troubled by these actions and the impact they are having on my safety and well-being.

I have been using my Facebook account for years without any issues. However, since upgrading to an iPhone 8 last week, I have been unable to access my account. Despite trying various solutions like watching videos, following step-by-step instructions repeatedly, contacting Verizon for assistance, and visiting their store, I am still unable to log in. The system prompts me to create a new password and verify my identity using another device, but these attempts have been unsuccessful. My account is registered under Lynn Gover Volden. I have submitted my photo thrice for an identity verification process, but the link provided to resolve the issue did not work. This account is not only personal but crucial for my small business, which is my primary source of income during the summer months. I am currently reaching out for help from a desktop computer at the local library and urgently need access to my Facebook account restored.

I am experiencing an issue on Facebook where I cannot comment on posts appearing on my homepage. I am unsure if this is a technical glitch or if I am facing sanctions for unknown reasons. If it is a technical problem, I would appreciate assistance in resolving it. However, if I am being sanctioned, some clarification would be helpful. Please reach out to me at [redacted] if necessary. I believe my comments align with Facebook's guidelines and I do not wish to be penalized if my actions are in compliance. It feels unfair to face disruption without violating any rules, especially on my own homepage.

Hello, I would like to bring to your attention an issue I experienced on Facebook marketplace. I frequently utilize the platform and recently utilized it after relocating to acquire furniture. Approximately 2 weeks ago, I purchased an iPhone from an individual named Savanah Durham residing in Roseville, CA. During the transaction, Savanah informed me that her "boyfriend" was handling the sale of the phone. Despite meeting up for the exchange and paying $[redacted] for an iPhone 6s, the phone remains locked as promised. Despite my attempts to reach out, both Savanah and her boyfriend have ceased communication. I suspect I may have been sold a stolen phone. I believe it is necessary to report this incident to Facebook for further investigation into their activities. Additionally, I seek guidance on the appropriate steps to take following this unfortunate scam. Thank you, Robert

Hello, I am contacting you to report a concerning issue involving a person who has made fake social media accounts to manipulate young girls from different countries. The individual's main Facebook account is under the name Vicente Quintana, and he has created another account named Vicente Quintana Diaz. He is currently communicating with a young girl named Yadira Reyes. I discovered this because the individual is my boyfriend. He has also posted inappropriate content on his Facebook page. I urge you to block his accounts and thoroughly investigate his activity online. Feel free to reach out to me for further information. Thank you.

I encountered an issue while trying to use my Facebook account. I was abruptly logged out while sending messages to friends. When attempting to log back in, my password was not accepted even after trying a new one. Subsequently, I was required to confirm recent message recipients and change my password again. Despite this, I still couldn't access my account, as it continually prompted me to log in. Several attempts later, I found myself stuck in a loop of logging in and changing my password. Frustrated, I couldn't regain access to my account. Regrettably, this experience is not unique to me; some of my friends faced the same problem on Facebook. This ongoing login issue may lead many users, including myself, to consider switching platforms.

I urgently need my Facebook account re-enabled. This account holds all my cherished memories and is my primary means of communication with family and friends. Despite sending my ID to Facebook, they seem to misunderstand my request and keep sending irrelevant links instead of helping me. The added complication is that I never registered an email on my disabled account; I solely used my phone number for login. However, Facebook requires an email to communicate regarding disabled accounts. I am reaching out using "[redacted]" as I am unable to use the email linked to my disabled account. The login ID for my disabled account is [redacted]07. Your assistance in resolving this matter would be greatly appreciated.

My Facebook account got disabled, and I urgently need it back. It holds a lot of precious memories, and it's my main way of contacting family and friends. Despite sending my ID, Facebook keeps sending unhelpful links instead of understanding my plea to restore my account. What complicates matters is that I never registered an email to my account, as I solely used my phone number for login. Facebook now requires an email to communicate about the disabled account. I've resorted to using "[redacted]" to reach out to both Facebook and you. The account login ID is [redacted]07. Please assist me in getting my account re-enabled.

Dear Facebook Support, I am contacting you regarding the incorrect conclusion on the takeover of Jerry Beaverson's FB account by Blanco Mendoza. I have attached screenshots of messages where Blanco Mendoza admits to taking over Jerry's account and threatens to do the same to mine. Please verify that Jerry's account has been deleted, or his email, [redacted], can be used to reset his password. This issue of stolen identity is serious. I am Brett Beaverson, Jerry's son, seeking resolution. Thank you for your attention. Sent from my Samsung Galaxy S7 edge, an AT&T 4G LTE smartphone. Sincerely, Brett Beaverson

Two days ago, while at home in bed, I tried to log back into my Facebook account. Even though I always log out, this time when I entered my information, it said I had entered a previous password. It instructed me to enter my current password, which I knew was correct as I hadn't changed it. Today, as I continue to try to log in, I keep receiving the same message. Seeking advice from friends, some suggested I may have been logging in and out too frequently or that I might have been blocked. Facebook claims I have been temporarily blocked, but I am unsure of the reason or how long the block will last. I always maintain appropriate behavior on Facebook. My Facebook email is [redacted]