I have had a Facebook account for several years. When I upgraded to an iphone * about a...

GetHuman-lynnvol's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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The issue in GetHuman-lynnvol's own words
I have had a Facebook account for several years. When I upgraded to an iphone * about a week ago, I have been unable to log into my Facebook account. I have tried about everything - watching videos, going through step by step instructions over and over again, calling Verizon since it happened during the upgrade and going to Verizon in person. It tells me over and over to set up a new password and it also tells me to identify myself through another device - both of which have been unsuccessful. The account is under Lynn Gover Volden. I have sent in my photo * times for an identity check and got a link on how to fix it, but the link and the password did not work. Even though it is a personal page, I run a small business from it also and it is my only source of income through the summer. This message is being sent via desktop computer at our local library. I need my Facebook account opened as soon as possible.

GetHuman-lynnvol did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-lynnvol
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 2 customers so far
Similar issue to 68073 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-lynnvol started working on this issue
Jul 9th, 2018 9:49pm
GetHuman-lynnvol indicated the issue is not fixed yet.
Jul 10th, 2018 1:35am

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