Dear Sir*Madam.**I am writing this to find a solution for recovering my Facebook accoun...

GetHuman-sawsanka's customer service issue with Facebook from July 2018

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The issue in GetHuman-sawsanka's own words
Dear Sir*Madam.**I am writing this to find a solution for recovering my Facebook account. My account has been disabled or rather blocked. It keeps asking me to run through a security check and when I do that, they say my email does not belong to a disabled account. How is that possible? I need to know what happened to my account, all my friends are relatives are connected to me through my account but it has been disabled for more than one week. My facebook's email is: *****@***.com and my name is Sawsan Kanaan. **I didn't do anything against rules. I only have logged in from my friend's laptop and we're now in Tunisia while I usually log in from Amman, Jordan. **The last thing I remember is that I tried to remove a card for Facebook ads and connect another card (which is connected to Facebook by my colleague at work: Khaled Jabri.) Maybe this has risen the suspicions.**I hope I can contact you soon. Thanks!**Sawsan Kanaan
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Facebook

Customer service issue
Reported by GetHuman-sawsanka
Jul 2nd, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 11 customers so far
Similar issue to 61743 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-sawsanka started working on this issue
Jul 2nd, 2018 3:44pm
GetHuman-sawsanka indicated the issue is not fixed yet.
Jul 3rd, 2018 8:10pm
GetHuman-sawsanka indicated the issue is not fixed yet.
Jul 3rd, 2018 8:10pm
GetHuman-sawsanka indicated the issue is not fixed yet.
Jul 3rd, 2018 8:11pm