Facebook Fails with Customer Contact, Threatens to Disable Innocent Business Page!

GetHuman-ggreenfi's customer service issue with Facebook from July 2018

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The issue in GetHuman-ggreenfi's own words
Comply with demands of Facebook message, by deadline, to avoid disabling of my business page on Facebook. ... Receiving multiple identical messages from Facebook: See attached screen shot.**I have spent SO MANY HOURS AND DAYS, trying to comply with what Facebook is asking. I have used the button in the body of this message (se screenshot) but this goes only to the Settings page, with no clue how to change the type of page. I have scoured all Settings pages and have Googled the issue, only then finding the page on Facebook, for changing the type of page VocalMentor is. **Indeed I HAVE changed the type of page for VocalMentor. It is an education website, related to Arts and Entertainment. **I accomplished this change of page category many days ago and thought surely this would satisfy Facebook's inquiry. But, NO. This morning I received a duplicate message, again warning that unless Facebook hears from me by July *rd, the page for VocalMentor will no longer be accessible on Facebook.**Trying and trying for MANY hours, to find how to "be in touch with Facebook," again, to satisfy this inquiry. I am doing EVERYTHING HUMANLY POSSIBLE to comply with Facebook's requests here.**What exactly is it that Facebook needs me to do, please?**Will someone please give me step-by-step instructions, set out clearly, for locating the exact page on Facebook, not just the page for the menu of "Settings," but the actual page(s), in a sequential path, revealed to me in a clear manner, so I can comply with this request from Facebook?**I have no problem complying with whatever the company is asking. But please understand that I am TRYING MY BEST. I have spent untold hours on this, trying to change the page category and struggling to find SOME WAY TO CONTACT FACEBOOK, in compliance with the company's multiple email messages (See screen shot). **PLEASE: THESE MESSAGES WARN THAT I HAVE ONLY UNTIL JULY *rd, WHICH IS JUST OVER ** HOURS FROM NOW. PLEASE DO NOT REMOVE VocalMentor! I AM TRYING TO GIVE FACEBOOK WHAT IT WANTS IN THIS REGARD.**Screenshot might not be too viable. Here is the text of the messages I keep getting, from Facebook:**"It looks like VocalMentor.com is not a local business or public place.* *Please let us know what type of Page this is.* *If we don't hear from you by July ** the Page won't be listed as a place people can check in."**PLEASE DO NOT REMOVE VocalMentor page from Facebook. Please tell me exactly what I need to do, to comply with this inquiry from Facebook. I am happy to do what you want in this regard, and indeed I have invested MANY HOURS SPECIFICALLY TRYING TO COMPLY with this request from Facebook.**Asking that someone there please respond in time to save VocalMentor page from being disabled! **TOTALLY UNFAIR! No way found, except here, to contact the company, regarding this email message, demanding that I be in touch!**Thank you for your help!**Gretchen Greenfield*VocalMentor.com
Facebook message demands that you contact them by a deadline and then provides NO WAY of complying.
Facebook should NOT disable my page: VocalMentor. Facebook should tell me precisely what I need to do, to comply with their demands. Facebook must link me on the exact page of their site, to definitively resolve and satisfy their demands, pertaining to identifying what type of page I have, for VocalMentor. Facebook must stop linking me only on a large menu of Settings, with no directions or path, as to how to find the exact page, so I can definitively satisfy this outrageous demand. **Gross mistreatment from Facebook should stop immediately. Ordering me to be in touch with them by July *rd and then failing to provide ANY way for me to contact them, no way to comply to their demands. Meanwhile, my innocent business page is about to be disabled. How is this fair?!
In the process of establishing new business page on Facebook. Quickly accumulating "likes" and building a customer base, precisely the kind of user Facebook seeks, in the aftermath of losing so many users, post Cambridge Analytica scandal.
READ THIS OR FACE LEGAL ACTION:**Receiving multiple identical messages from Facebook: See attached screen shot.**I have spent SO MANY HOURS AND DAYS, trying to comply with what Facebook is asking. I have used the button in the body of this message (se screenshot) but this goes only to the Settings page, with no clue how to change the type of page. I have scoured all Settings pages and have Googled the issue, only then finding the page on Facebook, for changing the type of page VocalMentor is. **Indeed I HAVE changed the type of page for VocalMentor. It is an education website, related to Arts and Entertainment. **I accomplished this change of page category many days ago and thought surely this would satisfy Facebook's inquiry. But, NO. This morning I received a duplicate message, again warning that unless Facebook hears from me by July *rd, the page for VocalMentor will no longer be accessible on Facebook.**Trying and trying for MANY hours, to find how to "be in touch with Facebook," again, to satisfy this inquiry. I am doing EVERYTHING HUMANLY POSSIBLE to comply with Facebook's requests here.**What exactly is it that Facebook needs me to do, please?**Will someone please give me step-by-step instructions, set out clearly, for locating the exact page on Facebook, not just the page for the menu of "Settings," but the actual page(s), in a sequential path, revealed to me in a clear manner, so I can comply with this request from Facebook?**I have no problem complying with whatever the company is asking. But please understand that I am TRYING MY BEST. I have spent untold hours on this, trying to change the page category and struggling to find SOME WAY TO CONTACT FACEBOOK, in compliance with the company's multiple email messages (See screen shot). **PLEASE: THESE MESSAGES WARN THAT I HAVE ONLY UNTIL JULY *rd, WHICH IS JUST OVER ** HOURS FROM NOW. PLEASE DO NOT REMOVE VocalMentor! I AM TRYING TO GIVE FACEBOOK WHAT IT WANTS IN THIS REGARD.**Screenshot might not be too viable. Here is the text of the messages I keep getting, from Facebook:**"It looks like VocalMentor.com is not a local business or public place.* *Please let us know what type of Page this is.* *If we don't hear from you by July ** the Page won't be listed as a place people can check in."**PLEASE DO NOT REMOVE VocalMentor page from Facebook. Please tell me exactly what I need to do, to comply with this inquiry from Facebook. I am happy to do what you want in this regard, and indeed I have invested MANY HOURS SPECIFICALLY TRYING TO COMPLY with this request from Facebook.**Asking that someone there please respond in time to save VocalMentor page from being disabled! **TOTALLY UNFAIR! No way found, except here, to contact the company, regarding this email message, demanding that I be in touch!**Thank you for your help!**Gretchen Greenfield*VocalMentor.com
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Customer service issue
Reported by GetHuman-ggreenfi
Jul 2nd, 2018 - a yr ago
I have an issue with Facebook too
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GetHuman-ggreenfi started working on this issue
Jul 2nd, 2018 3:42am
GetHuman-ggreenfi indicated the issue is not fixed yet.
Jul 2nd, 2018 3:43am