I joined Facebook with a cell phone and I forgot my password and I can’t get another pa...

GetHuman839950's customer service issue with Facebook from July 2018

3 views
 | 
61147 similar
 | 
0 following
Help with my Facebook issue
Did we steer you to the right help?
Waiting to see if GetHuman839950 got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman839950's own words
I joined Facebook with a cell phone and I forgot my password and I can’t get another password because I didn’t have a email account set as a back up . Now I can get my password changed because something is broken I can find my account and phone number I signed up with but my number has been changed to a new number because I switched phones my other phone was broken so I had no choice . When I put my old number in and press forgot password it pulls up my pic and old number when I click on I no longer have acsess to these it doesn’t give me a oppition to recover * regain acsess to my account . So I hope y’all can send me a link to change my password ... my login info that I can’t get to Paula Wilcox my d.o.b is June ** **** my old number was *********** .. can u please help me get my account back or atleast send me away to send in my picture I’d to prove I am Paula Wilcox thanks so much
GetHuman839950 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman839950 fixed the problem
We are waiting for GetHuman839950 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman839950 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman839950
Jul 1st, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 61147 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman839950 started working on this issue
Jul 1st, 2018 9:31pm
GetHuman839950 indicated the issue is not fixed yet.
Jul 3rd, 2018 5:34pm
GetHuman839950 indicated the issue is not fixed yet.
Jul 3rd, 2018 5:39pm