I’m a hair colorist in LA and I often promote my posts to get more visitors to my profi...

GetHuman-abernabe's customer service issue with Facebook from July 2018

22 views | 60669 similar | 0 following
Help with my Facebook issue
GetHuman-abernabe's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-abernabe will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-abernabe can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-abernabe's own words
I’m a hair colorist in LA and I often promote my posts to get more visitors to my profile. I had noticed a charge on my credit card statement for $** for Facebook advertisement and called my credit card company to question it (I usually only promote my posts for $*-$** max so it seemed odd) My credit card company issued me a new card and said they were looking into it. Yesterday I tried to promote a hair picture and it wouldn’t let me, saying that I am not the administrator of my account and I don’t have the permissions. I went into my settings and found that I had been disabled. Not really sure what’s going on but I’m super frustrated and would really appreciate if someone could get back to me and tell me why I have been disabled on my own account. Thanks!

GetHuman-abernabe did not yet indicate what Facebook should do to make this right.

How GetHuman-abernabe fixed the problem

We are waiting for GetHuman-abernabe to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-abernabe fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-abernabe
Jul 1st, 2018 - 5 years ago
Seen by 22 customers so far
Similar issue to 60669 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-abernabe started working on this issue
Jul 1st, 2018 8:07am
GetHuman-abernabe indicated the issue is not fixed yet.
Jul 1st, 2018 3:35pm
GetHuman-abernabe indicated the issue is not fixed yet.
Jul 1st, 2018 3:36pm
GetHuman-abernabe indicated the issue is not fixed yet.
Jul 2nd, 2018 7:37pm