Good Evening ***My name is Jeanie Ellis*My facebook name is Jeanie Ellis-Wiehagen *My c...

GetHuman-jeanieel's customer service issue with Facebook from June 2018

54529 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-jeanieel's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jeanieel's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jeanieel will want to follow the link below to head to their help center. We will check on GetHuman-jeanieel later to make sure it's all set or try to help escalate.
The issue in GetHuman-jeanieel's own words
Good Evening ***My name is Jeanie Ellis*My facebook name is Jeanie Ellis-Wiehagen *My cell phone number is ***.***.******I upgraded my AT&T iPhone to a *plus and when I tried getting into my Facebook account it asked me for my password, which I’ve forgotten. When I stated forgot my password and it asked do you want messages sent to phone or email, I selected phone, when text came to my cell phone and I tried putting in the code and was told I’ve tried to many times, Lol try again later. When I tried the code the following day it told me same thing, you’ve tried to many times, try again later. Waited another day and it’s telling me there’s no Facebook account with that phone number or my Facebook name. I’ve had this account since ****-**** and want no other account, can’t we please fix this situation?!
GetHuman-jeanieel did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jeanieel fixed the problem
We are waiting for GetHuman-jeanieel to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-jeanieel fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jeanieel
Jun 24th, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 54529 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-jeanieel started working on this issue
Jun 24th, 2018 11:02pm