Good Evening ***My name is Jeanie Ellis*My facebook name is Jeanie Ellis-Wiehagen *My c...

GetHuman-jeanieel's customer service issue with Facebook from June 2018

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The issue in GetHuman-jeanieel's own words
Good Evening ***My name is Jeanie Ellis*My facebook name is Jeanie Ellis-Wiehagen *My cell phone number is ***.***.******I upgraded my AT&T iPhone to a *plus and when I tried getting into my Facebook account it asked me for my password, which I’ve forgotten. When I stated forgot my password and it asked do you want messages sent to phone or email, I selected phone, when text came to my cell phone and I tried putting in the code and was told I’ve tried to many times, Lol try again later. When I tried the code the following day it told me same thing, you’ve tried to many times, try again later. Waited another day and it’s telling me there’s no Facebook account with that phone number or my Facebook name. I’ve had this account since ****-**** and want no other account, can’t we please fix this situation?!
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Customer service issue
Reported by GetHuman-jeanieel
Jun 24th, 2018 - 4 mons ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jeanieel started working on this issue
Jun 24th 11:02pm