Got a new phone. Contacts transferred, but the facebook app did not work, because I could not remember my p***word. When asked for my email I put in my personal email. I did not realize that when I started my account, I had used my work email, the only email account i had at that time. I have since obtained a personal email account. My new email acct. did not match your records,of course. When I asked to reset my p***word, the confirming text went to my old email acct, which is no longer in service since I retired and the work acct was deactivated. I need help getting back my facebook acct with all of the related messenger*facebook friends. I am a senior citizen and not tech aware at all. I spent three hours yesterday with the techs at Best Buy where I purchased the new phone, but they could not help me because you are not recognizing me. Please help! thanks.
I trust that Facebook will make this right and come up with a resolution that is fair.