Got a new phone. Contacts transferred, but the facebook app did not work, because I c...
GetHuman815715's customer service issue with Facebook from June 2018
Help with my Facebook issue
The issue in GetHuman815715's own words
Got a new phone. Contacts transferred, but the facebook app did not work, because I could not remember my password. When asked for my email I put in my personal email. I did not realize that when I started my account, I had used my work email, the only email account i had at that time. I have since obtained a personal email account. My new email acct. did not match your records,of course. When I asked to reset my password, the confirming text went to my old email acct, which is no longer in service since I retired and the work acct was deactivated. I need help getting back my facebook acct with all of the related messenger*facebook friends. I am a senior citizen and not tech aware at all. I spent three hours yesterday with the techs at Best Buy where I purchased the new phone, but they could not help me because you are not recognizing me. Please help! thanks.
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