Got a new phone. Contacts transferred, but the facebook app did not work, because I c...

GetHuman815715's customer service issue with Facebook from June 2018

Help with my Facebook issue
Got a new phone. Contacts transferred, but the facebook app did not work, because I could not remember my p***word. When asked for my email I put in my personal email. I did not realize that when I started my account, I had used my work email, the only email account i had at that time. I have since obtained a personal email account. My new email acct. did not match your records,of course. When I asked to reset my p***word, the confirming text went to my old email acct, which is no longer in service since I retired and the work acct was deactivated. I need help getting back my facebook acct with all of the related messenger*facebook friends. I am a senior citizen and not tech aware at all. I spent three hours yesterday with the techs at Best Buy where I purchased the new phone, but they could not help me because you are not recognizing me. Please help! thanks.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman815715
Jun 24th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 54179 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman815715 started working on this issue
Jun 24th 3:32pm
GetHuman815715 indicated the issue is not fixed yet.
Jun 24th 4:35pm
GetHuman815715 indicated the issue is not fixed yet.
Jun 25th 2:43am
GetHuman815715 indicated the issue is not fixed yet.
Jun 25th 10:03pm