Facebook Customer Service Issues

I am currently facing an issue with Facebook requesting my photo for security purposes. I am hesitant to provide any personal information to Facebook. I rely on this account for accessing games where I have made real money transactions, and I need assistance in restoring my account without submitting a photo. I have never uploaded a picture on my account, so I am puzzled as to how Facebook would ascertain my identity for security reasons. I am concerned about potential privacy breaches. As a precaution to safeguard my identity, I want to bypass submitting a photo. Any guidance or support on this matter would be greatly appreciated. Thank you.

My Facebook account has been hacked twice. The first time, I was able to regain access briefly before it was hacked again, this time changing the language to Arabic. Despite deactivating it, the hacker managed to reactivate it almost immediately. Following these incidents, I've been locked out as my email linked to the account is not functional, preventing me from receiving codes to regain access. Even when my trust contacts provide codes, they are deemed invalid. It's frustrating that I am unable to take any action while the hacker retains control. Despite numerous attempts to reset settings, I've been blocked for moving too quickly. The lack of a direct help line compounds the frustration as navigating solutions is cumbersome and time-consuming. I seek assistance in retrieving my account to secure my photos and data, with the intention of deleting the account to prevent further breaches. Thank you.

I am writing to request the retrieval of comments that were deleted from one of my posts. Due to being written out of work by my therapist for an exacerbation of post-traumatic stress disorder, it is crucial for me to address the inappropriate and bullying comments made by Peg McClare, a per diem employee at my workplace. This behavior, happening at my workplace, is not only morally incorrect but also illegal. I have contacted a lawyer regarding this matter and I am seeking your assistance in retrieving the deleted comments. Thank you. -Kaity Watson

I am having trouble logging into my Facebook account. After receiving a friend request from an existing friend and ignoring it, I was prompted to log in again. However, I am unable to access my account despite entering my email and password correctly. When attempting to reset my password, I did not receive any reset emails. Although I received an email from Facebook stating I could reset my password with one click, it did not work. Can you please assist me in resetting my password and provide guidance on accessing my account again? My email is [redacted], and my alternate email is [redacted] Thank you for your help.

Dear Facebook Team, I am seeking your assistance as my account (account Ivans scukins [redacted]) has been disabled after more than 10 years of personal use. I have never posted content that infringes on anyone else’s rights. My small family business is always on my mind, and I used to share things I love on my wall like music, articles, and items for sale within my family. While I understand the importance of adhering to Facebook Community Standards, I truly believed I was not in violation as I was utilizing the 'post item on your wall' feature available on Marketplace for each item. I apologize for blurring the lines between personal and hobby advertising on my account. My recent posts were about my daily life and the photos and videos I created using my phone. Prior to selling custom iPhones, I sought legal advice to ensure I was not infringing on Apple's intellectual property rights. The phones I sell are authentic with IMEI numbers and not replicas. While I acknowledge this may have caused confusion, I assure you of my commitment to upholding the platform's standards. I kindly request the restoration of my account and I am willing to make changes to comply with the guidelines. Thank you for your understanding. Sincerely, Ivans Scukins

I recently received a 3-day block from Facebook, preventing me from posting or using messenger. The reason provided was unfounded, citing a supposed violation of their conduct policy due to the use of a particular word. Despite my attempts to appeal through the "Facebook Blocks error reporting" tool, the feature seems to be disabled as I encounter an error message when submitting a request for review. This unjust block has caused frustration as I believe I did not breach any rules. I am unable to contact important connections due to this issue. Despite reporting it through Facebook's feedback tool since the "Blocked User" tool is unresponsive, my concerns have not been addressed, and I am seeking a prompt resolution.

Hello, I am the rightful owner of the @ilariamanciani profile who has encountered issues accessing it. My email, [redacted], was compromised on 22-06-[redacted], leading to my Facebook, Messenger, and Instagram accounts being logged out. This has left me locked out of my @ilariamanciani Instagram account, which is crucial for my image promotion and job opportunities, given that I have worked on it for over three years. I am willing to provide any necessary identification, such as an ID, driver's license, or passport, to verify my ownership. Your prompt assistance in resolving this matter would be greatly appreciated. I eagerly await your response. Thank you. Best regards, Ilaria

My Facebook account has been hacked. The hacker altered my phone number, email addresses, and password. They even have a photo of my ID which I shared with my spouse recently for car insurance. The hacker is contacting my contacts, claiming a fake grant scheme that requires them to invest money. Feeling desperate and upset, I created a new account to retrieve pictures of my children. I need assistance with this situation.

My original Facebook name is Sherri Ward-Clifton. That account has been hacked. I don't have the email, phone number, or password for that account. It is crucial for me to recover this account as it is the only link to my son's memorial Facebook page. No one designated his account as a memorial account, but I need access to it. I have set up another page in hopes that someone can assist me in recovering my account. The page I want to regain is Sherri Ward-Clifton, and my contact page is the same without a hyphen between Ward and Clifton (Sherri Ward Clifton), which is a new page I created for help recovering my old account (Sherri Ward-Clifton). Please, this is very important to me. My phone numbers are [redacted] or [redacted]. Thank you. I'm unsure about the email, but please use the cellphone numbers provided in this message.

I had my website (anvils4sale.com) hacked a few months ago. After fixing it with GoDaddy, setting up a firewall, and updating to a stronger password, the issues stopped for about a month. However, Facebook removed all the videos and links to my site from my page and various groups, affecting my business significantly. Although my website has recovered on Google search with the help of the firewall, Facebook still has restrictions. I need the deleted posts linking to anvils4sale.com restored to resume business properly. If this is not resolved, I may need to seek alternatives. Thank you, Josh Greenwood, anvils4sale.com.

I am looking to publish my business page, "Tuxedo Jones Clothing." After returning from a break, I am unable to make my page visible despite it having likes and all the necessary information. When attempting to activate it, the button to make it visible is not showing up. I have downloaded the Pages app and checked in the Page Manager, where it shows a message indicating that my page is still being created and will be published upon completion. It has been over two weeks, and I prefer not to start a new page. I have tried changing the name and other troubleshooting methods, but the issue persists. I am seeking a way to manually make my page visible or for Facebook to assist in publishing it for me.

I have two Facebook accounts under the name David Coffelt. One is personal, and the other is for work as a sales consultant for Home Advisor. Unfortunately, I have had to file a permanent restraining order against my brother due to his harmful behavior. He has used my personal Facebook account to make false accusations against me. My wife reported the posts, and Facebook removed them, but the damage was already done. Now, as I try to access my work Facebook account, I am struggling. I forgot the password, security questions aren't working, and I can't find any associated email. I need access to my work account to block my brother from any further attacks. Thanks for any help. Best, David C.

I have been using a Facebook account for my business with an email I've had for many years. Both my email and Facebook account have been disabled without any explanation. As an affiliate marketer, I post links. I created a new Facebook account to reconnect with friends. However, my Instagram and Facebook ad accounts were also banned. Despite receiving a $50 ad credit, I cannot post ads. I started a new job selling non-intoxicating CBD products less than a week ago, and some of my posts have been banned. I have reached out to customer service multiple times, tried to appeal the decisions, but there seems to be an issue with the appeal process. I am waiting for two pending appeals, one of which has been unanswered since last Thursday. I have also contacted the Facebook business page via email. This situation is critical for me as I have Asperger's, and being an affiliate marketer is my best opportunity for meaningful employment. I am asking for my ad account to be reinstated and for my CBD product posts to be approved for the marketplace. Your help in resolving this matter would be greatly appreciated.

Good evening ☺️, I am Jeanie Ellis, also known as Jeanie Ellis-Wiehagen on Facebook. My cell phone number is [redacted]. I recently upgraded my AT&T iPhone to a 7 plus. When trying to access my Facebook account, I forgot my password. I chose to receive a code via phone, but after several attempts, I was locked out. Subsequent tries failed to recognize my Facebook account despite having it since 2[redacted]. Can we please resolve this issue? Thank you.

My name is Mike Payack. I joined in [redacted]. Today, my account automatically logged off. When I tried to log back in, it said my account was temporarily locked due to suspicious activity. I had to confirm my identity via email, phone number, and create a new password. After answering all the questions and verifying my cell phone, the last page wouldn't complete and showed an error message multiple times. Eventually, I was able to log in, but found a completely new and empty account, losing all my photos and friends from the past 10 years. Can my original [redacted] account be recovered? Please help. My phone number is [redacted]. Email me at [redacted] Thank you in advance. I have a cousin with the same name in Boston, but I am in New York.

Hello, I'm Michelle Stacy. I accidentally signed out of my account on my phone. When I try to log back in, a generator code is sent to my old phone number ([redacted]) which I no longer have access to. I need to access my account to update my phone number to the new one ([redacted]) and continue using Facebook. Can you please send the code to my new phone number or email address instead? Thank you.

Hello, My name is Mike Payack, and I joined in [redacted]. Today, my account logged off automatically, and when I tried to log back in, it informed me that my account was temporarily locked due to suspicious activity. I was asked to confirm my identity via email/phone number and create a new password. After answering all the questions and verifying my cell phone, I encountered an issue where I couldn't complete the final step after checking commerce posts. I tried multiple times but received an error message each time. Eventually, I managed to sign in, only to find a completely new and empty account with none of my photos or friends from the past ten years. Can we recover my original account from [redacted]? Please help. You can reach me at [redacted] or email me at [redacted] Thank you in advance. Mike Payack

A fake Facebook account in my name was created, and my family members were requested. The account has since been deleted. I am seeking to obtain the email address, login information, IP address, or any other details used to create the account. The account was under the name 'Kayla Dean' from Boston, Massachusetts, created by a woman named Angela Ford from Pass Christian, Mississippi. Angela Ford is the ex-partner of my current boyfriend. They are in a contentious custody battle across state lines, and it seems she is trying to cause problems by impersonating me. Any assistance in this matter would be greatly appreciated.

I typically use the same device for Facebook. After signing out for a friend, I couldn't sign back in without an authentication code. Despite requesting it multiple times, I haven't received one. I've sent a picture of my state driver's license four times today, but still can't sign in without a code. I did get a code to change my password via email. I've attempted to sign in from three familiar devices, but it says it's an unrecognized device. Please send the authentication code via email to help me log into my account. My name is Colleen Markham, and my phone number is [redacted]. Thank you.

I believe that Facebook suspension should be longer than just 3 days. Our family has experienced constant harassment by my niece, Raquel P., for nearly a month. She targets teenagers in the family with hurtful and vulgar comments every time we log on to Facebook. It's unfair and we feel harassed. We would appreciate if Raquel could be permanently banned from Facebook to give us peace. Our enjoyment of the platform to connect with old friends and family members from different states is being tainted by this situation. It's not right that some family members have had to leave Facebook because of this ongoing issue. We hope for a resolution so we can return to using Facebook without fear of being insulted.