My account was taken over in early **** due to a data breach on another site, and a pas...
GetHuman-verchiel's customer service issue with Facebook from June 2018
Help with my Facebook issue
First: share to improve GetHuman-verchiel's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-verchiel's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-verchiel will want to follow the link below to head to their help center. We will check on GetHuman-verchiel later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-verchiel may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-verchiel's own words
My account was taken over in early **** due to a data breach on another site, and a password I had reused on facebook. However, Facebook's compromised account process doesn't work due to the following three issues:***): The language on the account was changed to Chinese.***): Whoever took it over added many other compromised accounts as friends, meaning that the friend photo verification step of account recovery is impossible. **Prior to the account being taken over, I had not added friends as I only used the account for online competitions.***): The username is not my real name, so at the ID stage of the process, I am obviously told my ID doesn't match the account name. The account name is Melchior Psudonym - the Psudonym part being a bit obvious.**I still have the email account associated with the facebook account, but have been unable to find any way to contact facebook outside of the facebook website.
GetHuman-verchiel did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-verchiel fixed the problem
We are waiting for GetHuman-verchiel to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.