Been trying to log into my account and I don't remember my password and the email addre...

GetHuman-rauchmel's customer service issue with Facebook from June 2018

5 views | 53038 similar | 0 following
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rauchmel will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-rauchmel can let us know if they help or not.
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Before contacting them, items GetHuman-rauchmel may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-rauchmel's own words
Been trying to log into my account and I don't remember my password and the email address that I have for this account is no longer active it's been deactivated from not using it and I don't remember the phone number for my account either it was set up in **** I remember my last password before I changed it but I don't remember my new one that I put it as and every time I go to Safe forgot password I put information and with my new Gmail account but it keeps bringing up my kids account because they use my new Gmail for their accounts but my email account that I have on my Facebook account like I said is deactivated so I guess I can't use my new one I'm just having trouble getting into my Facebook and my messenger

GetHuman-rauchmel did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-rauchmel
Jun 23rd, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 53038 others
0 customers following this


GetHuman-rauchmel started working on this issue
Jun 23rd, 2018 5:17am

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