My deceased son's Facebook was hacked and now has a different user name.

GetHuman-evboisso's customer service issue with Facebook from June 2018

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The issue in GetHuman-evboisso's own words
My son's Facebook account was hacked. It now appears at this URL: https:**www.facebook.com*profile.php?id*********. Morgan Boisson passed on October **, **** at the Base Camp of Mt Everest in Tibet. I am devastated that his account has been hacked as many of the photos and videos that I have of him are only on his account. Please help if you can! Thank you.
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Facebook

Customer service issue
Reported by GetHuman-evboisso
Jun 17th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 5 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-evboisso started working on this issue
Jun 17th, 2018 1:46pm
GetHuman-evboisso shared this issue with friends on Facebook
Jun 17th, 2018 1:47pm
GetHuman-evboisso indicated the issue is not fixed yet.
Jun 18th, 2018 3:31pm
GetHuman-evboisso indicated the issue is not fixed yet.
Jun 18th, 2018 3:35pm