Good day,**I trust you are well.**my name is Sheldon.**I am a live performer*musician*d...

GetHuman-djsethbl's customer service issue with Facebook from June 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-djsethbl's own words
Good day,**I trust you are well.**my name is Sheldon.**I am a live performer*musician*dj.**I have lost access to my account due to hackers.**The process on Facebook to unlock my account asks me to identify * friends on my existing profile.**I have tried identifying friends for almost a month now and the system doesn't allow me to continue to my account even though I have identified these people correctly on most occasions (I cannot always identify everyone as a lot of these people are fans and so I do not know them personally).**I am unable to use the other methods of identification as the system is asking me to confirm my identification as my previous professional stage name "Seth Blake".**I have already changed my personal details (E.g. primary email and username*profile name) on Facebook as I do not go by this name anymore due to personal reasons, I go by the new name "Sheldon Multiverse".**How do I go about unlocking my account as this is a relatively new pseudonym and I have no formal ID yet to confirm identification.**Please kindly advise. Much appreciated.**Kind regards,**Sheldon*******@***.com******@***.com******@***.com

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Facebook

Customer service issue
Reported by GetHuman-djsethbl
Jun 12th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 40377 others
0 customers following this

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GetHuman-djsethbl started working on this issue
Jun 12th, 2018 4:46am

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