Good day,**I trust you are well.**my name is Sheldon.**I am a live performer*musician*d...

GetHuman-djsethbl's customer service issue with Facebook from June 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-djsethbl's own words
Good day,**I trust you are well.**my name is Sheldon.**I am a live performer*musician*dj.**I have lost access to my account due to hackers.**The process on Facebook to unlock my account asks me to identify * friends on my existing profile.**I have tried identifying friends for almost a month now and the system doesn't allow me to continue to my account even though I have identified these people correctly on most occasions (I cannot always identify everyone as a lot of these people are fans and so I do not know them personally).**I am unable to use the other methods of identification as the system is asking me to confirm my identification as my previous professional stage name "Seth Blake".**I have already changed my personal details (E.g. primary email and username*profile name) on Facebook as I do not go by this name anymore due to personal reasons, I go by the new name "Sheldon Multiverse".**How do I go about unlocking my account as this is a relatively new pseudonym and I have no formal ID yet to confirm identification.**Please kindly advise. Much appreciated.**Kind regards,**Sheldon*******@***.com******@***.com******@***.com

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Customer service issue
Reported by GetHuman-djsethbl
Jun 12th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 40377 others
0 customers following this


GetHuman-djsethbl started working on this issue
Jun 12th, 2018 4:46am

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