I have been a Facebook member for over a decade, about * days ago I went on my Facebook...

GetHuman-krhodes's customer service issue with Facebook from June 2018

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The issue in GetHuman-krhodes's own words
I have been a Facebook member for over a decade, about * days ago I went on my Facebook app like I always do, I’ve always had it set to keep me logged in, suddenly it asks for my password, I thought this was strange since I always stay logged in, well luckily I remembered my password from ages ago and I entered it. It said sorry it wasn’t correct blah blah, so I decided to change my password. I did so and answered all the security questions, when I was done with that I got an error saying “oops something went wrong please try again later” so I did. I tried about ** more times! I have changed my password and gone through the security questions at least ** times and each time it keeps giving me that error message. Friends of mine have searched for me on Facebook and said my profile has completely disappeared. I am absolutely frustrated and want to gain access back to my original account. I’ve followed all the steps I need, and I cannot reach anyone at Facebook. The help center does not offer any solution with this particular problem. I’ve never seen anything like this before, I am absolutely livid. I’ve contacted the BBB about this and filed a complaint. I want this resolved immediately and I want to gain access to my account. I do not wish to create a new account because I feel like mine should be recovered. I literally have changed my password over ** times! Please help.

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Facebook

Customer service issue
Reported by GetHuman-krhodes
Jun 9th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 501 others
0 customers following this

Timeline

GetHuman-krhodes started working on this issue
Jun 9th, 2018 4:12pm