I have been trying to recover my account for a while now and have not been able to. I l...

GetHuman-marisasr's customer service issue with Facebook from June 2018

10 views
 | 
232 similar
 | 
0 following
Help with my Facebook issue
GetHuman-marisasr's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-marisasr will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-marisasr can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-marisasr's own words
I have been trying to recover my account for a while now and have not been able to. I lost my phone and no longer have access to it and my facebook account requires two-factor authentication to get on it. I have tried filling out a report where you submit your ID to regain access to my account but still have not gotten an email to recover my account. I am starting to worry because I havent had access to my facebook for almost a week now and I have people I need to contact ASAP. My account name is Marisa Resendiz and my email is (*****@***.com) and my password is (***nick***). Please please help me get back onto my facebook account. I changed my password and everything and everytime I try and log on it still asks for a * digit login code which I have no way of getting. Seeing as I have tried the alternative way to authenticate by submitting my ID, and have no received an email to recover it, I am worried I will never recover this facebook account which I have had over * years now and have so many friends, pictures, and information on. Please help me regain access to my account.
GetHuman-marisasr did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-marisasr fixed the problem
We are waiting for GetHuman-marisasr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-marisasr fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-marisasr
Jun 9th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 232 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-marisasr started working on this issue
Jun 9th, 2018 11:52am
GetHuman-marisasr indicated the issue is not fixed yet.
Jun 9th, 2018 11:54am
GetHuman-marisasr indicated the issue is not fixed yet.
Jun 9th, 2018 2:49pm
GetHuman-marisasr indicated the issue is not fixed yet.
Jun 9th, 2018 5:44pm
GetHuman-marisasr indicated the issue is not fixed yet.
Jun 9th, 2018 10:22pm