We are trying to pay our "Business Institute Yangon - BIY" page advertisement fees for...

GetHuman-educonsu's customer service issue with Facebook from June 2018

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The issue in GetHuman-educonsu's own words
We are trying to pay our "Business Institute Yangon - BIY" page advertisement fees for May with my VISA debit card, however it does not work. I have contacted to my local bank and they replied as follow:*"---------- Forwarded message ----------*From: Hotline Cards ******@***.com**Date: * June **** at **:***Subject: Re: Payment for Facebook balance*To: Aye Aye Mar ******@***.com****Dear Customer ,**As per your attachment file , face book cannot accept your payment method with this card no.*Face book blocked your card. You need to register the new card and try to add new payment card to face book.**Thank you.**Thanks & Best regards,*Customer Service,*KBZ Bank Ltd. - Card Department.*Building(MS-*),Kandawgyi Yeik Mon,Upper Mandalay Street,Mingalar Taung Nyunt Township,Yangon.*Tel: (**) **-*******Fax: (**) **-*******Email:*****@***.com"**I would be really appreciated if you could let us know how can I pay the payment and why don't you accept our payment.**Looking forward to hearing from you.**Thanks,*Aye Mar
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Facebook

Customer service issue
Reported by GetHuman-educonsu
Jun 9th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 371 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-educonsu started working on this issue
Jun 9th, 2018 7:26am
GetHuman-educonsu indicated the issue is not fixed yet.
Jun 9th, 2018 8:55am
GetHuman-educonsu indicated the issue is not fixed yet.
Jun 9th, 2018 8:56am
GetHuman-educonsu confirmed the issue is fixed. Hooray!
Jun 12th, 2018 12:17pm