Please help me ASAP!! ******My Facebook account has been disabled or hacked or somethin...

GetHuman-shazdibb's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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The issue in GetHuman-shazdibb's own words
Please help me ASAP!! ******My Facebook account has been disabled or hacked or something...when I try to recover I go through the steps and then it just comes up saying “my identity can’t be confirmed please try again later”. I still get the emails of password resets but then every time I log in it just keeps asking me to reset passwords again. My friends have also had notifications come up in their messenger saying my account has been disabled due to spam HOWEVER when I try to log an appeal it says my account hasn’t been disabled...please tell me how I can contact Facebook to have this issue resolved. Oh yeah now I’m also not even receiving the codes via my mobile phone to reset or confirm account.
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Facebook

Customer service issue
Reported by GetHuman-shazdibb
Jun 9th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 8 customers so far
Similar issue to 36 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-shazdibb started working on this issue
Jun 9th, 2018 6:52am
GetHuman-shazdibb indicated the issue is not fixed yet.
Jun 9th, 2018 6:52am