My issue with your advertisers “Kitchenonlinegadgets” is that they are ignoring my request for a refund on a product that I received broken. CAN FACEBOOK HELP ME? In looking at other reviews about this company I am not the only one who is being scammed. Does Facebook have any type of clause that makes your advertisers stay honest?

GetHuman-jodiffen's customer service issue with Facebook from June 2018

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The issue in GetHuman-jodiffen's own words
Get a refund for a item that I bought that I received broken. ... Can you please help me. In May **** I purchase an item from one of your advertisers “Kitchen on line gadgets”. Upon receiving the item and opening it I found that is was broken and very difficult to use without breaking it even more. I contacted Kitchen on line and asked for a refund. I repacked it and (silly me) and waited for their instructions on sending the item back. They then told me that they do not refund items that were on sale. *I told them it was BROKEN. Their response was “to bad”. So it seems that I am out $**.**. *I went on Facebook and found many other people with problems with this Facebook advertisers.*Is it possible for Facebook to make this advertiser honest and treat their Facebook customers with integrity?*Thank you for allowing me to come to your customer help site.*Jo Diffenderffer
They refused to honor their guarantee.
Honoring their guarantee and refunding my money.
I expecting a quality product for the price that I pay. $**.**. Instead I got a broken piece of garbage.
Honoring their guarantee and refunding my money.
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Facebook

Kitchen Online Gadgets
Customer service issue
Reported by GetHuman-jodiffen
Jun 9th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 17 customers so far
Similar issue to 679 others
0 customers following this
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Items needed
Email on Account
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Timeline
GetHuman-jodiffen started working on this issue
Jun 9th, 2018 2:21pm
GetHuman-jodiffen shared this issue with friends on Facebook
Jun 9th, 2018 2:22pm
GetHuman-jodiffen indicated the issue is not fixed yet.
Jun 9th, 2018 3:29pm
GetHuman-jodiffen indicated the issue is not fixed yet.
Jun 10th, 2018 11:37pm
GetHuman-jodiffen indicated the issue is not fixed yet.
Jun 10th, 2018 11:49pm
GetHuman-jodiffen indicated the issue is not fixed yet.
Jun 10th, 2018 11:58pm
GetHuman-jodiffen indicated the issue is not fixed yet.
Jun 11th, 2018 12:57am
GetHuman-jodiffen indicated the issue is not fixed yet.
Jun 11th, 2018 4:25pm
GetHuman-jodiffen indicated the issue is not fixed yet.
Jun 12th, 2018 5:13pm
GetHuman-jodiffen indicated the issue is not fixed yet.
Jun 12th, 2018 10:15pm
GetHuman-jodiffen indicated the issue is not fixed yet.
Jun 13th, 2018 4:14pm
GetHuman-jodiffen indicated the issue is not fixed yet.
Jun 13th, 2018 4:14pm