Reset password due to being logged out for some reason ... I've been trying access my F...

GetHuman-hsuniga's customer service issue with Facebook from June 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-hsuniga's own words
Reset password due to being logged out for some reason ... I've been trying access my Facebook account for * days. I was logged out and I don't remember my password. The email that it is linked to i don't have access to because it is hotmail and i have not used it in ** years and don't have enough info to recover the email. I have tried sending Facebook a picture of me in which they disabled my account now. I need to be able to reset password via mobile number which is linked to account but does not give me that as an option for reset. Email to account *****@***.com mobile number ********** I did make new account trying to contact Facebook under same name Hannah Suniga but I need access to the *****@***.com account**I don't have access to the email that the account is linked to. I also do not have enough info to recover the email account. I do have access to my phone but is not an option on the reset p***word.**Make my account not disabled and allow me to change p***word via mobile**Have been on Facebook for about ** years**Have sent in multiple request to Facebook directly with ID pictures
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Customer service issue
Reported by GetHuman-hsuniga
Jun 9th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 640 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-hsuniga started working on this issue
Jun 9th, 2018 4:08am