Someone please help

GetHuman-lisa_moo's customer service issue with Facebook from June 2018

3 views | 239 similar | 0 following
Help with my Facebook issue
GetHuman-lisa_moo's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lisa_moo will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lisa_moo can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-lisa_moo's own words
My Facebook account started getting. private messages about cars I had apparently put up for sale. I had never done this so immediately changed my password believing I’d been hacked, everything was fine for about ** minutes then the same thing happened so I changed it again and the same repeated. My friend then contacted me to say my page had gone and I could no longer been seen or pm’d. I couldn’t sign in as my password was no longer valid. I contacted Facebook and even sent a copy of my id. I received an email address to click the link and change password which I did. I went through all security measures inc identifying friends and comments I had previously made then when changing password I got the error ‘something went wrong’ The passwords are getting change as I receive emails to tell me they’ve been done and that’s what I have to use to sign in, however each time I log in I get took to the same security measure pages, then to change password then the same outcome. On a few occasions I’ve been told to log in other devices which I have done but only to go through the same process with the same outcome. I tried filling in a form but just got the error ‘this page has not been disabled’ and wouldn’t let me do anymore. I really am at my wits end as what to do as I’ve tried everything I’m meant to and can’t get hold of anyone to actually help

GetHuman-lisa_moo did not yet indicate what Facebook should do to make this right.

How GetHuman-lisa_moo fixed the problem

We are waiting for GetHuman-lisa_moo to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lisa_moo fixes it.
This email address isn't valid

Facebook

Facebook
Customer service issue
Reported by GetHuman-lisa_moo
Jun 7th, 2018 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 239 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-lisa_moo started working on this issue
Jun 7th, 2018 3:56pm
GetHuman-lisa_moo indicated the issue is not fixed yet.
Jun 7th, 2018 3:56pm
GetHuman-lisa_moo indicated the issue is not fixed yet.
Jun 7th, 2018 3:58pm