A coworker got a new phone and when we tried to get his facebook app back up he wasn't...
GetHuman-bsearls's customer service issue with Facebook from June 2018
Help with my Facebook issue
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The issue in GetHuman-bsearls's own words
A coworker got a new phone and when we tried to get his facebook app back up he wasn't sure what email or password he would have used so we went to account recovery. When he completed the account recovery stuff, instead of getting access to his account, it simply created a new account for him with the same name and what we think is the same email and phone number for him. How do we recover his original account??
GetHuman-bsearls did not yet indicate what Facebook should do to make this right.
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