A coworker got a new phone and when we tried to get his facebook app back up he wasn't...

GetHuman-bsearls's customer service issue with Facebook from June 2018

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The issue in GetHuman-bsearls's own words
A coworker got a new phone and when we tried to get his facebook app back up he wasn't sure what email or password he would have used so we went to account recovery. When he completed the account recovery stuff, instead of getting access to his account, it simply created a new account for him with the same name and what we think is the same email and phone number for him. How do we recover his original account??
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Facebook

Customer service issue
Reported by GetHuman-bsearls
Jun 7th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 20 customers so far
Similar issue to 260 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-bsearls started working on this issue
Jun 7th, 2018 3:13pm
GetHuman-bsearls indicated the issue is not fixed yet.
Jun 7th, 2018 4:28pm
GetHuman-bsearls indicated the issue is not fixed yet.
Jun 7th, 2018 4:28pm
GetHuman-bsearls indicated the issue is not fixed yet.
Jun 7th, 2018 4:29pm
GetHuman-bsearls indicated the issue is not fixed yet.
Jun 8th, 2018 4:51pm
GetHuman-bsearls indicated the issue is not fixed yet.
Jun 8th, 2018 4:51pm
GetHuman-bsearls indicated the issue is not fixed yet.
Jun 8th, 2018 4:51pm
GetHuman-bsearls indicated the issue is not fixed yet.
Jun 11th, 2018 10:06am
GetHuman-bsearls indicated the issue is not fixed yet.
Jun 11th, 2018 10:06am
GetHuman-bsearls indicated the issue is not fixed yet.
Jun 11th, 2018 10:07am