************Dear Sir or Madam,**REFERENCE: Allenbaugh*Facebook Buy Sell Trade-iPhone...

GetHuman752884's customer service issue with Facebook from June 2018

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The issue in GetHuman752884's own words
************Dear Sir or Madam,**REFERENCE: Allenbaugh*Facebook Buy Sell Trade-iPhone * Plus**I purchased the iPhone * Plus from Facebook Buy Sell Trade. At the point of purchase I paid £***.**The iPhone * Plus is not as described. Hello, My name is Savannah Allenbaugh. I purchased an iPhone on Facebook on the buy*sell*trade page. The owner had the phone listed as excellent condition. Told me absolutely nothing was wrong with the phone. I bought the phone on May **th, * cash. May **th I messaged the previous owner because I realized the front camera is extremely blurry. She never mentioned this issue and even acknowledged the fact that it was but the phone was still perfect. That is NOT perfect condition. I asked for my money back and she refuses.. **The Consumer Rights Act **** makes it an implied term of the contract I have with Facebook Buy Sell Trade that goods be as described, fit for purpose and of satisfactory quality.**As you are in breach of contract and I've owned the product for less than ** days I am within my statutory rights to ask for it to be replaced at no further cost to me. **I await confirmation that you will provide the remedy set out above within ** days of the date of this letter.**Yours faithfully,**Savannah Allenbaugh
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Facebook

Customer service issue
Reported by GetHuman752884
Jun 5th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 547 others
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Timeline
GetHuman752884 started working on this issue
Jun 5th, 2018 5:45pm