My account (Jennifer Robertson) a while ago I changed my password and everything seeme...

GetHuman-jmrobert's customer service issue with Facebook from June 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jmrobert's own words
My account (Jennifer Robertson) a while ago I changed my password and everything seemed fine until know . . I got a a new phone and cannot remember my password and have it set up to send me a code to my phone . The code came thru . . And wouldn't worked tried multiple attempts to get a new one send but was working so then I tried my email and got an email with the Alexander Bulkgakov name on it (the person who hacked me ) so my email address isn't attached to my account and i can't attach it with out my password (the password i can't remember which created this whole mess ) i don't wanna just delete my account and restart unless this is the only way possible I have tons of photos on Facebook that i will no longer have if i delete my account **Please let me know if you can help *Thanks*Jennifer Robertson
I need a new code sent to my phone to reset my password **********
I have an issue with Facebook too
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Facebook

Customer service issue
Reported by GetHuman-jmrobert
Jun 4th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 136 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jmrobert started working on this issue
Jun 4th, 2018 3:28pm
GetHuman-jmrobert indicated the issue is not fixed yet.
Jun 5th, 2018 5:00pm
GetHuman-jmrobert indicated the issue is not fixed yet.
Jun 5th, 2018 5:01pm
GetHuman-jmrobert indicated the issue is not fixed yet.
Jun 5th, 2018 5:01pm
GetHuman-jmrobert indicated the issue is not fixed yet.
Jun 5th, 2018 5:01pm