Hello,**My manager has created a personal Facebook page to link our business page to it...

GetHuman850090's customer service issue with Facebook from July 2018

27 views | 63964 similar | 2 following
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The issue in GetHuman850090's own words
Hello,**My manager has created a personal Facebook page to link our business page to it. However we have created the personal account without realising she has another old Facebook account. We have since deleted the old Facebook account that was created years ago but the Facebook page we just created is still saying it is disabled. Can you please contact us asap as we have made numerous reports and no responses. We urgently need this resolved because it is affecting our business page.**This is frustrating because we have made a number of attempts to report the issue and ask for help. It has been over ** days since we have made those attempts. We have heard nothing from Facebook to find a resolution.**Our employees have always been customers of Facebook which is why we felt positively about creating a Facebook account to promote the business. We expected it to be quite easy and running with a matter of minutes. However it has been almost a month since creating the account with no response to find out how we can get our account working.**All we need is to have our account resolved from being disabled. We have previously sent through Driver's Licence and other documents that prove we are who we say we are. Yet we still have an account that is disabled and no other way to access the business page. We would like this issue resolved ASAP because it is getting very frustrating.**We have tried sourcing information on the Facebook help page to find out what else we can do to have our account not disabled. We have deleted the old page that could of made it look like we were impersonating the Facebook page but unfortunately it is still disabled.**It would be much appreciated if someone could respond to our request asap to confirm the issue is being worked on. At the moment we have submitted a number of reports with no responses and we are concerned the issue is never going to be resolved. Please contact me asap and advise if there is anything else we can do to have this escalated.

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Facebook

Customer service issue
Reported by GetHuman850090
Jul 5th, 2018 - 4 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 63964 others
2 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman850090 started working on this issue
Jul 5th, 2018 12:49am

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