Hello, My boss has created a personal facebook page to link our business page to it. Ho...

GetHuman850090's customer service issue with Facebook from July 2018

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Help with my Facebook issue
GetHuman850090's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman850090 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman850090 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman850090's own words
We have created a personal account to link our business page to it. The personal page is now disabled and we cant access our business page at all. ... Hello, My boss has created a personal facebook page to link our business page to it. However we have created the personal account without realising she has another facebook account. We have since deleted the first facebook account that was created years ago. However the facebook page we just created is still saying it is disabled. Can you please contact us asap as we have made numerous reports and no responses. We urgently need this resolved because it is affecting our business page.
This is frustrating because we have made a number of attempts to report the issue and ask for help and it has been over ** days since we have made those attempts. We have heard nothing from facebook to find a resolution.
All we want is to have our account resolved from being disabled because we have previously sent through Driver's Licence and other documents that prove we are who we say we are. Yet we still have an account that is disabled and no other way to access the business page. We would like this issue resolved ASAP because it is getting very frustrating.
Our employees have always been customers of Facebook which is why we felt positively about creating a facebook account for the business. We expected it to be quite easy and running with a matter of minutes. However it has been almost a month since creating the account with no response to find out how we can get our account working.
We have tried sourcing information on the facebook help page to find out what else we can do to have our account not disabled. We have deleted the old page that could of made it look like we were impersonating the facebook page but unfortunately it is still disabled.
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facebook personal account to link to a business page
Customer service issue
Reported by GetHuman850090
Jul 5th, 2018 - 5 years ago
Seen by 26 customers so far
Similar issue to 63943 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman850090 started working on this issue
Jul 5th, 2018 12:07am
GetHuman850090 indicated the issue is not fixed yet.
Jul 5th, 2018 12:10am
GetHuman850090 indicated the issue is not fixed yet.
Jul 5th, 2018 1:19am
GetHuman850090 indicated the issue is not fixed yet.
Jul 5th, 2018 1:19am
GetHuman850090 indicated the issue is not fixed yet.
Jul 5th, 2018 1:21am